Utah Tech Repair Automates 50% of Routine Tasks Without Adding Headcount

Utah Tech Repair is using OpenFrame's AI agents and automation tools to break free from per-agent licensing costs that were blocking their growth. Early testing shows they'll automate 50% of routine tasks, improve response times by 30%, and slash operating expenses in half.

Running lean meant every decision came down to money. Utah Tech Repair's small team was juggling full-time jobs while building the business, but adding technicians meant expensive per-agent licensing fees across their entire tool stack. They couldn't justify the minimum spend commitments that commercial tools demanded, which limited what services they could offer clients. Routine troubleshooting calls ate up time that could've gone to growth, and response times suffered because the team was stretched thin.

OpenFrame's AI agents and scripting support are handling the grunt work - service restarts, system updates, software installations, and soon, new user account creations. The platform gives Utah Tech Repair visibility into client environments without the recurring per-agent costs that were holding them back. They're building toward a full PSA implementation to replace their in-house helpdesk and tie everything together with their RMM and MDM tools.

• 30% faster response times expected through AI agent automation
• 50% of routine tasks getting automated (updates, installs, basic troubleshooting)
• 50% reduction in operating expenses once fully migrated at end of current contract term
• New service offerings now financially viable without minimum spend commitments