Flamingo AI Terms of Service
Version: 1.0
Effective date: October 14, 2026
Applies to: OpenFrame SaaS, OpenMSP and the Flamingo Website
1. The Agreement
1.1 Who it is between. These Terms of Service ("Terms") are an agreement between Flamingo AI, Inc. ("Flamingo AI", "we") and the organization or person that uses the Services ("You"). If You accept these Terms for an organization, You confirm that You have the authority to bind it.
1.2 What it covers. These Terms cover the "Services":
- OpenFrame SaaS, the version of OpenFrame hosted and operated by Flamingo AI at openframe.ai;
- OpenMSP, the community knowledge base and directory at openmsp.ai; and
- the Flamingo Website: flamingo.run, openframe.ai, openmsp.ai and related domains controlled by Flamingo AI.
1.3 What it does not cover. The OpenFrame source code, and any copy of OpenFrame You host Yourself, are governed by the license ("License") and not by these Terms. Nothing in these Terms limits the rights the License gives You in the code.
1.4 Documents that are part of these Terms.
- The Payment Terms apply to paid plans.
- The Privacy Policy explains how we handle personal data.
- The Security Policy explains how to report a vulnerability.
If a signed order form or master agreement between You and Flamingo AI conflicts with these Terms, the signed document applies. If the Payment Terms conflict with these Terms on a payment matter, the Payment Terms apply.
1.5 Accepting. You accept these Terms by creating an account, by ticking the box that refers to them, or by using the Services.
2. Accounts
2.1 Business use. OpenFrame SaaS is offered for business use only. You must be at least 18 years old and able to enter into a contract.
2.2 Your users. You decide who in Your organization has access and what each person may do. You are responsible for what Your users do in the Services and for keeping their sign-in details and devices secure.
2.3 Accurate details. Keep the name of Your organization, the account owner's email address and Your billing details correct. We send notices under these Terms to the account owner's email address.
2.4 Tell us about misuse. Tell us without delay at security@flamingo.run if You believe an account has been used without permission.
3. The Services
3.1 What we provide. We provide the Services as described in the product and on the Website. We may improve, change or remove features. If we remove a feature that paid customers materially rely on, we give the account owner at least 30 days' notice, unless the change is needed for security, to comply with the law, or because a supplier ended its service.
3.2 Managed devices and Your customers. OpenFrame lets You monitor and act on devices and directories, including those of Your own customers. You confirm that You have the right to manage each device and tenant You connect, and that You have given the people who use them every notice, and obtained every consent, the law requires. Actions You or Your users take through OpenFrame on a device or directory are Your responsibility.
3.3 AI features. OpenFrame includes AI assistants that answer questions and can propose or take actions.
- AI output can be wrong or incomplete. Review it before You rely on it, and review a proposed action before You approve it.
- You are responsible for the actions You approve and for the automation You switch on.
- To produce a response, the content of a request is sent to the AI provider configured for Your organization, as described in the Privacy Policy. We do not use Your data to train AI models, and we do not allow those providers to do so.
- The AI models available change from time to time, as described in the Payment Terms.
3.4 Third-party services. The Services connect to services run by others, such as Google Workspace, Microsoft 365 and the upstream projects OpenFrame includes. Your use of those services is governed by their own terms. We are not responsible for them.
3.5 Beta features. A feature marked beta, preview or early access is provided as it is, may change or end at any time, and is not covered by any commitment about availability.
4. Acceptable Use
You must not, and must not let anyone else:
- use the Services for anything illegal, or to harm, harass or deceive anyone;
- monitor, access or change a device, account or directory without the right to do so;
- upload malware, or use the Services to attack, scan or disrupt any system;
- try to get around security or usage limits, or access another customer's data;
- test the Services for vulnerabilities other than as the Security Policy allows;
- scrape, copy in bulk, resell or redistribute the content of OpenMSP or the Website without our written consent;
- send spam or unsolicited messages through the Services;
- resell OpenFrame SaaS, or provide it to others as Your own hosted service, without a written agreement with us (managing Your own customers' devices through Your account is allowed); or
- use the Services to build a competing product by copying their non-public features or design. This does not limit what the License allows You to do with the source code.
We may suspend access that breaks this section, as described in section 12.
5. Your Data
5.1 It stays Yours. You keep all rights in the data You and Your users put into the Services and the data the OpenFrame agent collects from Your managed devices ("Customer Data").
5.2 What we may do with it. You give us permission to host, copy, process and transmit Customer Data only as needed to provide, secure and support the Services, to bill for them, and as the law requires. We do not sell Customer Data.
5.3 Personal data. Where Customer Data includes personal data, we process it on Your behalf as described in the Privacy Policy. If You need a data processing agreement, ask us at privacy@flamingo.run.
5.4 Security. We protect Customer Data with the technical and organizational measures described in our Trust Center. You are responsible for the security of Your own devices, networks and accounts.
5.5 Getting Your data out. You can export Customer Data through the product while Your account is active. What happens to it when an account ends is set out in section 12 and, for paid plans, in the Payment Terms.
5.6 Usage data. We may collect and use data about how the Services are used and how they perform, in a form that does not identify You or any person, to run and improve the Services.
6. OpenMSP Community Content
6.1 You keep the rights in what You contribute to OpenMSP, such as posts, comments, reviews and documentation. You give Flamingo AI a worldwide, royalty-free, perpetual license to host, display, adapt and reuse Your contributions, including commercially.
6.2 You confirm that You have the right to contribute what You post, and that it is accurate to the best of Your knowledge and is not confidential, unlawful or misleading.
6.3 We may remove a contribution, or an account, that breaks these Terms.
7. The Website
The content of the Website belongs to Flamingo AI or to those who license it to us. You may view it and share links to it. You may not scrape, clone or republish it without our written consent.
8. Fees
Some of the Services are paid. Prices, billing, renewal, cancellation, late payment and refunds are set out in the Payment Terms.
9. Confidentiality
Each of us may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform these Terms, will protect it with reasonable care, and will share it only with people who need it and are bound to keep it confidential. This does not apply to information that is public through no fault of the receiving party, that it already knew, that it developed independently, or that it lawfully received from someone else. A party may disclose confidential information when the law requires it, after giving the other notice where the law allows. Customer Data is Your confidential information.
10. Intellectual Property and Feedback
10.1 Flamingo AI and its licensors keep all rights in the Services. The source code we publish is licensed to You under the License; everything else in the Services is made available to You only for use under these Terms.
10.2 These Terms do not give You any right to use Flamingo AI's names, logos or trademarks.
10.3 If You send us suggestions about the Services, we may use them without restriction or payment.
11. Warranties and Liability
11.1 Our commitment. We will provide OpenFrame SaaS with reasonable skill and care.
11.2 Disclaimer. Apart from section 11.1, the Services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Services will be uninterrupted or error-free, or that AI output will be accurate.
11.3 Limit. To the fullest extent the law allows, the total liability of each party arising out of these Terms, for all claims together, is limited to the amount You paid us for the Services in the 12 months before the event that gave rise to the claim, or 100 US dollars if You paid nothing.
11.4 Excluded losses. Neither party is liable for lost profits, lost revenue, loss of goodwill, or indirect, special, incidental or consequential loss, even if it was told that the loss was possible.
11.5 What the limits do not cover. Sections 11.3 and 11.4 do not limit Your obligation to pay fees, a party's liability for breach of section 4 or section 9, a party's obligations under section 13, or liability that the law does not allow to be limited.
12. Term, Suspension and Termination
12.1 Term. These Terms apply from the day You accept them until Your account is closed.
12.2 Ending it Yourself. You can stop using the Services and close Your account at any time. For a paid plan, cancellation works as the Payment Terms describe.
12.3 Suspension. We may suspend access to the Services, in whole or in part, if You break section 4, if Your use puts the Services or other customers at risk, or if the law requires it. We give notice before we suspend where we reasonably can, limit the suspension to what is needed, and restore access when the cause is resolved. Suspension for non-payment follows the Payment Terms.
12.4 Termination by us. We may end these Terms:
- with 30 days' notice, if You materially break them and do not fix the breach within that time;
- immediately, if the breach cannot be fixed or You break section 4 seriously or repeatedly;
- for non-payment, as the Payment Terms describe; or
- with at least 90 days' notice, if we stop offering the Services. Refunds in that case are set out in the Payment Terms.
12.5 After the end. Your right to use the Services stops. Unless the Payment Terms give a different period, we keep Customer Data for 30 days after the end so that You can ask for an export, and may then delete it. Sections 5.6, 6.1, 9, 10, 11, 13 and 14, and any amounts You owe, continue after the end.
13. Claims by Others
13.1 By You. You will defend Flamingo AI against any claim by a third party that arises from Customer Data, from Your use of the Services in breach of these Terms, or from Your management of a device or directory without the right to do so, and You will pay the damages and costs finally awarded or agreed in settlement.
13.2 By us. We will defend You against any claim by a third party that OpenFrame SaaS, as we provide it, infringes that party's copyright, patent or trademark, and we will pay the damages and costs finally awarded or agreed in settlement. This does not apply to a claim caused by Customer Data, by Your changes, by upstream or third-party components, or by use in breach of these Terms. If such a claim is made, we may change the Service so that it no longer infringes, obtain the right for You to keep using it, or end Your plan and refund the unused part of any prepaid fees.
13.3 Conditions. The party asking for a defense must tell the other about the claim promptly, let it control the defense and settlement, and give it reasonable help.
14. General
14.1 Changes to these Terms. We may change these Terms. The version and effective date are stated at the top. For a change that materially reduces Your rights, we email the account owner at least 30 days before it applies. If You do not agree, You may close Your account before the change applies. Using the Services after that date means You accept the change.
14.2 Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute, and each party accepts their jurisdiction.
14.3 Notices. We send notices to the account owner's email address. Send legal notices to us at legal@flamingo.run.
14.4 Assignment. Neither party may transfer these Terms without the other's written consent, except to a successor in a merger, acquisition or sale of substantially all of its business.
14.5 Events outside our control. Neither party is liable for a delay or failure caused by events beyond its reasonable control, such as a failure of the internet or of a hosting provider, a natural disaster or an act of government. This does not excuse payment of fees.
14.6 Export and sanctions. You may not use the Services in, or for the benefit of, a country or person that United States law prohibits us from dealing with.
14.7 Whole agreement. These Terms, with the documents listed in section 1.4 and any signed order form, are the whole agreement between You and Flamingo AI about the Services. If a provision cannot be enforced, the rest stays in effect. A failure to enforce a provision is not a waiver of it.
15. Contact
Legal notices: legal@flamingo.run
Privacy: privacy@flamingo.run
Security: security@flamingo.run
Billing and support: support@flamingo.run