Frequently Asked Questions

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.

Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.

In the cloud, on US soil. Your data stays stateside.

Both. It's built for MSPs and MSSPs alike.

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.

On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

The OpenFrame agent, on the computers you pick during the call. It needs admin rights to install.

Only what you allow. You set the rules: routine fixes can run on their own, everything else waits for your approval. Every action is logged.

Yes. The agent can be uninstalled on the computer itself or remotely from OpenFrame.

Each customer gets its own isolated environment on Google Cloud, hosted in the US.

$1 per computer per month, with AI tokens included every month. Usage beyond that is billed separately. No per-seat fees and no long-term contract. Try it free for 14 days, no card needed.

OpenFrame stays on the computers you set up, on the free trial. No card and no contract: keep using it, or remove it whenever you like.

The computer you manage IT from, with admin rights so we can install OpenFrame. No prep, no slides.

Windows and Mac computers today. Linux support is coming by the end of 2026.