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Trust Center

Security, privacy and AI governance.

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Last updated: October 18, 2026

Compliance

Frameworks we are audited against, and what is next.

SOC 2

An independent audit confirming a company keeps customer data secure, available, and private.

14% complete
NIST CSF 2.0

The U.S. government's widely used framework for identifying, preventing, and recovering from cyber threats.

Planned
CMMC 2.0

The U.S. Department of Defense's cybersecurity standard for contractors that handle defense information.

Planned

Controls

Security controls currently passing in continuous monitoring (via Vanta).

5 passing controls in Identification & authentication

Production application access restricted

System access restricted to authorized access only

Production database access restricted

The company restricts privileged access to databases to authorized users with a business need.

Production network access restricted

The company restricts privileged access to the production network to authorized users with a business need.

Remote access encrypted enforced

The company's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.

Unique network system authentication enforced

The company requires authentication to the "production network" to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.

Documents

Public documents open directly. Gated documents are shared under NDA after one short request.

Privacy policy

Public

Subprocessors

Third parties that process customer data on our behalf.

Google Cloud Platform

Cloud provider

Google Workspace

Identity provider

Vanta

Security

Anthropic

Underlying LLM Model

Gemini

Underlying LLM Model

OpenAI

Underlying LLM Model

AI & data use

How customer data is handled by the AI in our products.

What prevents the AI from taking unsafe or unapproved actions on our environment?

OpenFrame ships a completed AI Guardrails system enforcing safety policies, prompt-injection protection, output validation, action-impact assessment, and rate limiting on sensitive operations with human-in-the-loop controls for high-impact changes.

Does your AI train on our data?

No. Customer data submitted to our AI features is used only to service that customer's own requests. It is not used to train underlying models or shared across tenants.

Are AI interactions logged, and can we audit what the AI did and why?

Yes. Every AI action is recorded in the activity logs, which capture the status, tool used, source, and full details of each execution, including a direct link to the specific device the action ran on. Logs are searchable and filterable by status, tool, and source, so you can trace exactly what the AI did, when, and why, whether you're verifying an automated fix, confirming a script ran as intended, or investigating an unexpected change.

Does the AI have access to data outside our tenant?

No. Every AI interaction is scoped to your individual environment. Fae and Mingo only ever access the data belonging to your organization. There is no cross-customer data access at any layer, including AI.

Does a human need to approve an action before it is taken by the AI?

Yes. Both Fae and Mingo will always ask for approval before making any changes to a device. They can gather information and propose a fix, but nothing is executed without a technician (or user, depending on your guardrail settings) confirming it first. This is enforced by design, not left to the AI's discretion.

Contact

Security questions

Customers and prospective customers can reach our security team for questionnaires, documentation or a review call.

What We Promise

Open by Design

All our code will be open-source. No hidden features, no vendor lock-in, no surprises.

Built with MSPs

Every feature developed with real MSP feedback. Your needs drive our roadmap.

Documented Process

From development to deployment, we document everything. Full transparency in how we build.

Enterprise-Ready Security

We create our own secure versions of OSS projects with enforced security practices for coding and authentication.

Commercial Stability

Backed by serious investors as a commercial company committed to long-term support and development.

Coming soon

Compliance Focused

SOC 2 Type II compliance coming soon. Enterprise-grade security standards.

The Problem We're Solving:

Current MSP Pain Points:

Expensive vendor licensing eating profits

Closed-source tools hiding functionality

Complex integrations requiring custom work

Limited control over critical infrastructure

Our Solution:

Open-source MSP platform that puts control back in your hands while reducing costs.

Trusted by Fortune 1000
Secured by Transparency:

The same open source technology that powers Google, Microsoft, and your bank.

Transparent Security

More eyes is better. Community catches flaws faster.

Zero backdoors possible when code is public

3x fewer zero-day exploits vs proprietary software

Immediate fixes vs hidden vulnerabilities

Enterprise Proven

78% of enterprise containers run on Kubernetes (OSS)

66% of web traffic secured by OpenSSL (OSS)

Microsoft uses open source in their own security tools

$1 trillion+ daily transactions trust open source encryption

Building in the Open

Intrusion Detection for Small Networks: IDS vs IPS and Where the Sensor Goes

Small networks can detect intrusion without a security operations center. This guide covers the signals on the wire and on the host, IDS vs IPS vs EDR vs SIEM in plain words, the open-source tools that fit, where the sensor plugs in, and the tuning that keeps alerts worth reading.

Aliaska VarievaAliaska
•

Backup Software for Windows Endpoints and Servers

A roundup of backup software for Windows endpoints and servers: image vs file backup, what Windows already includes, how Veeam Agent, Acronis, Macrium Reflect X, MSP360, Iperius, UrBackup and Duplicati differ, and how to choose and test one.

Kristina ShkriabinaKristina
•

What Is the ELK Stack? Self-Hosted Logging for Small IT Teams

What the ELK stack is (Elasticsearch, Logstash, Kibana and Beats), how the pieces fit, the license history from 2021 to 2024, what self-hosting it costs a small IT team, and when OpenSearch or Grafana Loki fits better.

Kristina ShkriabinaKristina
•

What Is Virtualization? Hypervisors, VMs and the VMware Exit

What virtualization is and how a hypervisor splits one server into many VMs, type 1 vs type 2 hypervisors, VMs vs containers, the Broadcom VMware licensing changes, and how to pick a hypervisor in 2026.

Kristina ShkriabinaKristina
•

Data Loss Prevention Software: What 15 Vendors Cost

We checked the pricing page of all 15 major data loss prevention vendors. Three publish a price. Here is what DLP costs, what actually leaks in 2026, and how to cut fifteen options down to two before you take a sales call.

Kristina ShkriabinaKristina
•

It's Already in Your Life:

Your banking app is secured by open source encryption

Your cloud storage is powered by Linux infrastructure

Your streaming service is delivered via open source CDNs

Your mobile phone is built on open source frameworks

Open source isn't experimental-it's the essential infrastructure powering the digital world. If it's secure enough for your bank, it's secure enough for your MSP.

OpenFrame Github

Perfect for MSPs who want full control and zero vendor lock-in.

FAQ

Security & Access Control

Yes. Your team can sign in with Microsoft (Azure AD) or Google, and you can run both at the same time. No extra passwords to manage, and access follows your identity provider.
Yes, MFA is enforced as part of the Azure AD SSO integration.
You decide, per device or group. Remote sessions can require the end user's approval, notify them without blocking, or run silently. Settings cascade from global to organization to device group to device to technician role, so you can lock down sensitive clients and keep the rest flexible. End users get an on-screen connection indicator with consent and disconnect controls.
Yes. OpenFrame provides transparent session notifications for both attended and unattended remote access. The end user is notified when a technician connects to their device.

Data Handling & Infrastructure

You can do either: OpenFrame is available as a self-hosted deployment (you control the infrastructure and data location entirely) or as OpenFrame SaaS. For self-hosted deployments, you are responsible for your own infrastructure security.
Our data is stored in the United States. Flamingo is headquartered in Miami, and all customer data resides on US-based infrastructure.
Your data is exportable, so there's no lock-in at renewal. If you disconnect Google Workspace or Microsoft 365, we delete the directory data synced from it. For Google, we also revoke our access grant. For Microsoft, removing the OpenFrame app from your Entra portal cuts off access completely, because we never hold a credential of yours. Backup copies may stick around for a limited period after deletion.
All data sits on GCP persistent disks, which Google encrypts by default with AES-256.
Нes. TLS on every connection: to the database, between services, and to all external APIs

Still deciding?

Ask Mingo answers from our docs and customer stories.