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- Check The Status Of Your Openframe Cluster And App
- Create A Kubernetes Cluster With Openframe Cli
- Install The Openframe Platform Onto A Cluster
- Uninstall Openframe And Delete A Cluster
- Update The Openframe Cli To The Latest Version
- Introduction
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- Contributing
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- Contributing
- Guidelines
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- Environment
- Local Development
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- Diagrams
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Blog
- Device Code Flow Phishing: Why MFA Fails and What Blocks It
- Mouse Double Clicking on One Press? Switch Wear or Settings
- The Cyber Threats Hitting Small Businesses in 2026
- "This App Has Been Blocked by Your System Administrator": Which Policy Fired and How to Fix It
- Defragmentation in 2026: What Optimize Drives Does to an SSD
- Local Security Policy (secpol.msc): The Settings That Matter, Plus LSA Protection
- Setting Up a Windows VPN Server (and When Not To)
- How to Delete Windows.old and Reclaim the Disk Space
- What Is MMC? The Microsoft Management Console Explained
- What Is IP Spoofing? How Forged Packets Work and What Stops Them
- What Is a Browser Extension? The Permissions Your Users Just Granted
- NinjaOne Pricing per Device in 2026: The Range, the Math, the Discounts
- Policy vs Procedure: Writing IT Policies People Follow
- Microsoft Defender SmartScreen: What It Blocks and When to Allow
- Cloud Detection and Response (CDR) Explained
- Windows Fast Startup: Why IT Often Turns It Off
- How to Create and Run a .BAT File
- Kiosk Mode on iPad, Chrome and Windows
- What Is a Domain Controller? Roles, FSMO and Cloud-Only Options
- CMD Commands Every Technician Uses (With Examples)
- Defense in Depth: Layering Security for Small Teams
- Indicators of Compromise (IOCs) Explained
- How to Disable Windows Recall on Company Devices
- Server Management: Monitoring, Patching and Access for Small Fleets
- IT Monitoring: What to Watch Across Endpoints, Network and Apps
- MSI vs EXE Installers: What IT Needs for Silent Deployment
- Windows Update Error 0x80248007: What It Means and How to Fix It
- Event ID 6008: Tracing an Unexpected Shutdown
- What Is a VLAN? Segmentation, Trunk Ports and Tagging Explained
- What Is Downtime? Measuring and Pricing IT Downtime
- How to Create a Data Backup Plan (With a Template)
- DRIVER_IRQL_NOT_LESS_OR_EQUAL: Finding the Driver Behind It
- GDAP for Microsoft Partners: Roles, Relationships and Pitfalls
- What Is NetFlow? Flow Monitoring for Bandwidth and Security
- What Is LDAP? How Directory Lookups Work, and LDAP vs Active Directory
- What Is SecOps? Security Operations Explained
- Small Office Network Design: A Practical Checklist
- Windows Update Error 0x8024500C: When Update Is Blocked
- Software Deployment Tools: How to Push Apps to a Fleet
- SAML vs SSO (and Where OAuth and OIDC Fit)
- Dark Web Scans for Businesses: What They Find and What to Do Next
- Windows 11 S Mode: What It Blocks and How to Switch Out
- How to Map a Network Drive on Windows 11 (GUI, CMD, GPO)
- What Is Telnet? And Why You Should Use Test-NetConnection Instead
- TCP vs UDP: The Difference for Troubleshooting
- What Is Decryption? Keys, Algorithms and Where IT Sees It
- ene.sys Driver Cannot Load: Core Isolation and Vulnerable Drivers
- How to Check SSD Health on Windows 11 (and Across a Fleet)
- USB Selective Suspend and Other Power Settings That Break Peripherals
- What Are SOPs? Writing Standard Operating Procedures for IT
- Proactive vs Reactive IT: What Changes for the Client and the MSP
- How to Reset a Graphics Driver (Win+Ctrl+Shift+B and Beyond)
- IT Metrics That Matter for MSPs and Internal IT
- Single Pane of Glass: What It Means and Why It Rarely Is
- Install Error 0x80070103: The Driver Update That Keeps Failing
- What Is a NOC? Network Operations Center Services for SMBs
- What Is Credential Harvesting?
- Sysprep on Windows 11: Generalizing an Image Without Errors
- What Is a Web Application Firewall (WAF)?
- MBR vs GPT: Which Partition Style and How to Convert
- What Is pagefile.sys? Should You Delete or Resize It
- How to Remove a Microsoft Account From Windows 11
- How to Find a Windows Product Key (Including Embedded OEM Keys)
- What Is a Proxy Server? Forward, Reverse and Transparent
- What Is Fileless Malware?
- MAM vs MDM: Managing Apps vs Managing Devices
- Email Archiving vs Backup: Retention Policies Explained
- What Is Remote Code Execution (RCE)?
- Network Assessment: A Checklist and the Tools MSPs Use
- Security Posture Assessment: What It Covers and How to Run One
- Winmail.dat Attachments: Why They Appear and How to Stop Them
- What Is a Secure Web Gateway (SWG)?
- What Is SMB? The Windows File-Sharing Protocol, SMB1 and NFS Compared
- Error 0x80070570: File Is Corrupted or Unreadable
- JBOD vs RAID: Storage Layouts for Small Office Servers
- What Is WLAN? Wireless LAN Basics for Office Networks
- VCRUNTIME140.dll Not Found: The Fix and How to Deploy It Silently
- What Is Bash? Bash Scripting Basics for Windows Admins
- IT Naming Conventions for Devices, Servers and Accounts
- FIPS 140-3 Explained for IT Buyers
- Windows Security Virus and Threat Protection: Controlled Folder Access and More
- Account Takeover (ATO) Prevention for Business Accounts
- Microsoft 365 for Nonprofits: Plans, Grants and Admin Tips
- Error 0xC1900101: Why Windows Feature Updates Roll Back
- What Is WSUS? And What Replaces It Now It Is Deprecated
- Microsoft 365 vs Google Workspace for Small Business IT
- Android MDM: Enterprise Enrollment, Work Profiles and Tools
- PowerShell vs CMD: Which to Use and When
- Group Policy Editor: gpedit, GPMC and gpupdate /force
- Disk Imaging for IT Deployment and Recovery
- How to Repair Windows 11 Without Losing Data
- Windows Server 2012 R2 End of Life: Options Now (and Server 2016 Next)
- Error 0x80300024: Windows Can't Install to This Drive
- WinRE: The Windows Recovery Environment, Explained
- Secure Boot: How to Check It and the 2026 Certificate Expiry
- O.MG Cables and BadUSB: How a Charging Cord Becomes an Attack Tool
- Windows Firewall for IT Teams: Profiles, Rules and Central Management
- Windows Server 2016 End of Life: What Changes in January 2027
- What Is Spyware and What Does It Do?
- How to Install Active Directory Users and Computers on Windows 11
- WHEA_UNCORRECTABLE_ERROR: Hardware or Driver?
- Network Level Authentication and RDP Security
- How to Remove Malware From a PC (and Know It Is Gone)
- How to Boot Into Safe Mode on Windows 11 (Even When It Will Not Start)
- What Is Hyper-V? Setup, Use Cases and Hyper-V vs VMware
- Backup Software for Windows Endpoints and Servers
- What Is BIOS? What It Does Before Windows Starts
- Insider Threats: Types, Warning Signs and Controls
- What Is Biometrics? Security Pros and Cons for Business
- What Is Cybersecurity? A Plain Guide for Small Teams
- PowerShell Execution Policy: Set-ExecutionPolicy Explained
- What Is UEFI? UEFI vs BIOS for IT Teams
- RDCMan: Setup, Security Risks and Alternatives
- Log Management: Collecting, Retaining and Using Logs
- Ipconfig Commands: Every Switch and When a Technician Uses It
- VMware Backup: Image-Level Options and What to Test
- What Is a DDoS Attack? How It Works and What SMBs Can Do
- What Is an LLM? What IT and Security Teams Need to Know
- What Is IT Compliance? Frameworks, Evidence and Who Owns It
- What Is vSphere? ESXi, vCenter and the Post-Broadcom Pricing Question
- WDAC: App Control for Business and Allowlisting on Windows
- Immutable Backups: How They Stop Ransomware From Deleting Recovery
- What Is an Attack Surface? Mapping and Shrinking It
- How to Check Your Motherboard Model (Five Ways, Including Remotely)
- Security Audit Procedures: A Step-by-Step Checklist for IT Teams
- MDM Solutions Compared: Picking Mobile Device Management for a Mixed Fleet
- Cybersecurity Tabletop Exercise: Scenarios and a Run Sheet
- IT Infrastructure Monitoring: What to Watch and Which Tools Fit
- Backup Solutions for IT Teams: Enterprise, Appliance or Cloud
- Backup Solutions for Small Business: What to Look For
- What Is Agentic AI? Real Examples in IT and Security Operations
- Disaster Recovery as a Service (DRaaS): How It Works and What It Costs
- What Is DNS Filtering? How It Blocks Threats Before the Browser Loads
- Network Mapping Software: How Discovery Works and What to Look For
- Cloud Monitoring Tools: Watching Azure, AWS and SaaS From One Place
- BitLocker for IT Teams: Enabling, Escrowing Keys and Recovery
- SNMP OIDs and MIBs Explained (Port 161, v2c vs v3)
- Incident Response: A Plan Small IT Teams Can Run
- How to Enable TPM 2.0 (and Check It Across a Fleet)
- IAM Solutions: What Identity and Access Management Tools Do
- Wake-on-LAN: How to Set It Up and Why It Fails Across Subnets
- What Is WinRM? Remote PowerShell Setup and Security
- Windows Admin Center: What It Does and Where It Stops
- The National Vulnerability Database, CVE and CVSS Explained
- What Is an SLA? Service Level Agreements and OLAs for IT
- What Is Malware? Types, Signs and What IT Does Next
- Microsoft Update Catalog: Finding and Installing a Specific Update
- How to Factory Reset Windows 11: From Settings, From Boot, Across a Fleet
- Antivirus Software for Business: What It Stops and Where EDR Takes Over
- How to Turn Off Screen Timeout Without Losing the Lock
- How to Stop Microsoft Edge From Opening on Startup, Trigger by Trigger
- How to Disable Windows Defender Temporarily (and Get It Back On)
- What Is a Daemon? The Process Nobody Watches
- Allow Chrome to Access the Network? Find the Rule That Blocks It
- How to Lower CPU Usage: Find the Process, Then Fix the Policy
- The Parameter Is Incorrect: Check the Drive First
- How to Change Administrator on Windows 11, and Hand the PC Over Cleanly
- How to Restart Windows Explorer Without Rebooting the PC
- exFAT vs NTFS: Reach or Resilience
- exFAT vs FAT32: Pick by the Device, Not the Drive
- Windows Memory Diagnostic Results: Where They Hide and What They Mean
- Stateful Firewall: What It Remembers, and What Breaks It
- How to Turn Off Copilot: Four Places, Four Switches
- What Is a PoE Injector? One Cable, Power Included
- What Is XMP in BIOS? Why Your RAM Runs Slower Than the Box Says
- Windows Memory Diagnostic: Test RAM Before You Swap It
- FAT32 vs NTFS (and exFAT): What Breaks on Each
- What Is a Trojan Virus? The Gift That Keeps Running
- Destination Host Unreachable? Read the Reply First
- Stateful vs Stateless: Who Remembers the Conversation
- What Is a Cipher? From Caesar's Alphabet to Your Server's TLS Suites
- Google Workspace Pricing: What Each Plan Adds for IT
- How to Uninstall Copilot on Windows 11, From One PC to a Fleet
- How to Turn Off Smart App Control, and What to Use Instead
- What Is a Kernel? The Code That Can Crash Every PC at Once
- Email Security Best Practices: The Switches That Stop Business Email Compromise
- Network Penetration Testing: What Testers Do, Inside and Out
- The Disk Is Write Protected: Fix It, or Find Out Who Locked It
- What Is Tech Debt? The IT Version Nobody Budgets For
- How to Update Firmware on Everything That Isn't the BIOS
- What Is Port Forwarding? How It Works, and When to Skip It
- What Is WPA2? The Wi-Fi Password, and Why Offices Outgrow It
- How to Enable Virtualization in BIOS, on One PC or a Whole Fleet
- The Most Common Passwords, and How Attackers Use Them
- Chrome Using Too Much Memory? Fix One PC, Then the Fleet
- What Does Exploit Mean? Vulnerabilities, Zero-Days and the Patch Window
- What Is svchost.exe? Find the Service, Fix the Load, Spot the Fake
- DISM RestoreHealth: What the Command Does, and What to Do When It Fails
- Incremental vs Differential Backup: Restore Chains, Storage Math and RPO
- What Is Virtualization? Hypervisors, VMs and the VMware Exit
- What Is FileVault? Mac Disk Encryption for Company Laptops
- DNS Server Not Responding? Fix One PC or the Whole Office
- TPM Device Not Detected: Fix It in Firmware, Then in Windows
- The Trust Relationship Between This Workstation and the Primary Domain Failed: Fix It Without Rejoining
- How to Debloat Windows 11 Without Breaking It
- What Is a Ransomware Attack? How It Moves, Hour by Hour
- What Is RBAC? Role-Based Access Control, Minus the Theory
- Alert Fatigue in IT: How to Cut RMM and SIEM Noise
- Disaster Recovery Testing: 5 Test Types and When to Run Each
- Software License Audit: Get Ahead of the Letter
- What Is a BIOS Update? The 2026 Guide for IT Teams and MSPs
- Ivanti Alternatives: Which Product Are You Replacing?
- How to Update Drivers Without Breaking Anything
- What Is PCH? The Platform Controller Hub Explained for IT Teams
- The Two-Bill P&L Teardown: How a $2.5M MSP Loses $1.33M to Tools and Repetitive Work Before the First Dollar of Profit
- Remote Access Software Without the Marketing and Sales BS
- How to Stop Windows Update Without Breaking Defender
- Blue Screen of Death: How to Read One and Find the Driver
- How to Reset a Network Adapter Without Locking Yourself Out
- Virtual CIO Services: What to Charge and Who Should Own It
- What Is UCaaS? A Buyer's Guide to Pricing, Teams and Porting
- Penetration Testing Services: How to Buy One That Isn't a Scan
- Microsoft 365 Backup: What Microsoft Protects, What It Doesn't, and How MSPs Close the Gap
- What Is DMARC? Records, Policies, and the Path to Enforcement
- Privileged Access Management: The MSP Guide the Vendors Didn't Write
- SD-WAN: What It Is, What It Costs, and When Your Clients Need It
- Security Incident and Event Management: The MSP Guide to SIEM
- Endpoint Privilege Management: The 2026 Guide for MSPs and IT Teams
- Data Loss Prevention Software: What 15 Vendors Cost
- Endpoint Security for MSPs: EPP, EDR, MDR, and the Stack That Holds
- What Is Recovery Mode, and Does It Erase Your Data?
- What Is a Motherboard Chipset? The Part That Sets Every Port and Lane
- How to Disable Adobe Updater Without Leaving Acrobat Unpatched
- How to Check Bandwidth Usage When the Graph Looks Fine
- How to Turn Off Windows Notifications on One PC or a Whole Fleet
- What Is a Checksum Error? Causes, Fixes, and When to Worry
- Useful PowerShell Commands, Sorted by the Ticket You're On
- The Incident Management Process: Get Priority Right Before You Buy Tools
- IT Support for Remote Workers: An MSP Playbook
- SOC as a Service: Build vs Buy for MSPs
- OpenFrame vs Atera: How Fae, Mingo, and Robin Compare
- Effective Security Awareness Training for MSPs
- RMM Security: Hardening Your Own Stack Against Supply Chain Attacks
- Vibe Coding Security Risks: What MSPs Inherit From Client Built Apps
- IT Governance Framework: Build One Around NIST CSF 2.0 Govern
- FTC Safeguards Rule Checklist for MSPs
- Vendor Risk Management for MSPs
- Apple MDM for Business: 8 Options Compared for Multi-Tenant MSPs
- Level.io Review: Features, Pricing, and Fit
- PSA vs RMM: What Each Does and How to Choose
- GRC Compliance Software for MSPs: 12 Platforms Compared
- Compliance Automation Software: 12 Tools Compared
- IT Budget Planning Template for SMBs (2026)
- CapEx vs OpEx: How MSPs Should Guide Client IT Budgeting
- Shadow IT: How MSPs Find It, Price It, and Fix It
- IT Asset Lifecycle Management: A Practical Guide for MSPs
- Cyber Insurance Requirements for MSP Clients in 2026
- EDR vs XDR: What MSPs Need for Cyber Insurance
- Vulnerability Management Software: 12 Tools Compared For MSPs
- BYOD Policy Template for MSP Clients
- Client Offboarding Checklist for MSPs
- What Is MDR? MDR vs MSSP Explained
- SOC 2 Compliance for MSPs: Is Certification Worth It?
- Kaseya CMQ Billing: What Your Next Datto and Autotask Bill Looks Like
- CMMC Compliance in 2026: What the Phase 2 Pause Changes
- What Is Network Topology?
- Threat Hunting Techniques for MSPs Without a SOC
- What Is BCDR? Business Continuity and Disaster Recovery for MSPs
- MSP Onboarding Checklist: The 30-Day Playbook
- Acronis Cyber Backup Review for MSPs
- IT Glue Review: Great Docs, but Read the Contract Twice
- Microsoft Intune for MSPs: Can It Replace Your RMM?
- OpenFrame Now Runs Its Own RMM. Here's What That Means.
- Okta for MSPs: Enterprise Identity, One Tenant at a Time
- Veeam Backup & Replication Review
- Steal This AI Content Automation Architecture and Scale Without Headcount
- Best Multi-Tenant Password Managers
- Keeper Security for MSPs: The Password Manager That Doubles as PAM
- PRTG Network Monitor Review: Mind the Sensor Bill
- Bitwarden Review for MSPs: Low Cost, No Lock-In
- Guardz Review: The Single Pane of Glass MSPs Keep Joking About
- Blackpoint Cyber Review for MSPs
- Sophos Alternatives: 8 Picks for MSPs
- Sophos vs Kaspersky for MSPs
- SentinelOne vs Sophos: EDR for MSPs
- Microsoft Defender XDR Review for MSPs
- Sophos XDR Review for MSPs
- How to Connect an AI Agent to Your RMM and Helpdesk
- ConnectWise AI for MSPs: How It Compares
- Sophos Intercept X MSP Review
- Bitdefender GravityZone Review for MSPs
- CrowdStrike Falcon Review for MSPs
- SentinelOne Review for MSPs: Features, Pricing, and Fit (2026)
- Huntress Review for MSPs
- Hudu Review for MSPs: Pricing, Features, and How It Compares to IT Glue
- AI Managed Services: What Changes in Infrastructure Delivery
- The Future of AI in MSP Business: What Changes for Owners and What Doesn't
- AI for MSPs: What AI Agents Run in Service Delivery
- How to Implement AI in an MSP
- Gorelo Review for MSPs: Pricing, Features, and Who It Fits
- Kaseya BMS Review: Mind the Contract, Not the Feature List (2026)
- ConnectWise PSA Review for MSPs (2026)
- TeamViewer Walked So Your RMM Could Run
- Splashtop Review for MSPs: Pricing, Security, and Fit
- N-able N-central Review for MSPs
- Kaseya VSA Review for MSPs
- ConnectWise ScreenConnect Review
- ConnectWise Review for MSPs (2026)
- How to Choose a Managed IT Provider Locally Without Falling for Spam
- 3 Numbers Your MSP Quote Doesn't Itemize
- Email Security Solutions That Don't Suck
- Network Performance Management Software: Tools That Know What 'Normal' Looks Like
- Business Continuity Plan vs Disaster Recovery Plan vs Incident Response Plan
- Best AI Help Desk Software: No, Sysadmin, No Cry
- Network Management Software: 12 Tools Compared for MSPs
- Co-Managed IT for Law Firms: Better Call Your MSP
- Whose Tool Is It Anyway? The Co-Managed IT Stack, Split
- Co-Managed IT: What Stays In-House, What Goes to the MSP
- 15 Best Access Request Management Systems for 2026
- 12 Questions to Ask an MSP Before Signing a Contract in 2026
- Outsourced IT Support vs In-House IT: When Outsourcing Pays Off
- Best IT Inventory Management Software in 2026: 13 Tools Practitioners Recommend
- What Is Unified Endpoint Management? A Guide for IT and MSP Teams
- Atera Review 2026: RMM, PSA, Pricing, and the AI Copilot Tested
- What Is ITSM? The Guide to IT Service Management (2026)
- How to Build Your MSP Brand on a Budget: an SMB Guide
- NinjaOne Review 2026: After 100+ User Reports
- What Is IT Support? Tiers, Models & How to Choose
- ITSM Certifications Guide: ITIL 4, HDI & KCS Compared
- What Is IT Operations Management (ITOM)?
- The MSP Pricing Playbook for Owners Tired of Underpricing
- What Is a Help Desk? Definition, Software & KPIs (2026 Guide)
- How We Built a Public Product Feedback Loop
- AI Lead Qualification with Zero Specialists
- Cybersecurity Frameworks List for MSPs in 2026
- RTO vs RPO: The MSP Guide for 2026
- IT Ticketing Software That Holds Up in 2026
- IT Help Desk Software for Small Business in 2026
- MSP Security Stack: What Nobody Warns You in 2026
- Kaseya Renewal Negotiation Playbook to Win Without a Fight
- IT Operations Tools: 16 Best With Pricing (2026)
- What Is IT Infrastructure Management? Components, Tools, and Best Practices
- What Is a Managed Security Service Provider (MSSP)?
- What Is RMM? Remote Monitoring and Management Explained
- Best Datto Alternatives for MSPs in 2026: BCDR, RMM, and PSA
- Syncro vs Atera: Read This Before You Sign
- 12 Best IT Automation Software Tools for 2026
- Nagios Alternatives in 2026: 7 Tools Compared for IT Monitoring
- Jira Service Management Alternative: 2026 Guide for IT Teams
- Atera Pricing 2026: What Changed for MSPs
- 9 Best Zendesk Alternatives for 2026
- IT Management for a Small Business: A 2026 Guide
- 9 Best Freshdesk Alternatives for 2026
- Best Patch Management Software for 2026: Who Each of 11 Tools Fits
- ConnectWise vs ServiceNow: PSA Comparison for IT Teams
- SolarWinds Alternatives: 11 Tools To Replace Orion in 2026
- Best ITSM Software in 2026: 11 Top Tools Compared
- Best Endpoint Management Software for IT Teams and MSPs
- NinjaOne vs Intune: The Multi-Tenancy Dealbreaker
- NinjaOne vs ManageEngine: RMM Comparison
- IT Glue Alternatives for MSP Documentation
- IT Documentation for MSPs: Tools, Templates, and Best Practices
- NinjaOne vs ConnectWise: Full Breakdown for MSPs
- Atera vs ConnectWise: Comparison for MSPs (2026)
- Autotask Alternatives for MSPs in 2026
- The Best Pulseway Alternatives for MSPs: Pricing, TCO, and Tips
- ServiceNow Alternatives: 10 Tools Priced, Plus the Exit Plan
- How to Reduce IT Costs (Free Audit Worksheet)
- NinjaOne vs Atera: Which RMM Is Better for Your MSP?
- How to Build an AI-Native Company: Inside Flamingo
- HaloPSA Review for MSPs: Pricing, Pros, Cons
- SuperOps Review for MSPs: Pros, Cons & Pricing
- Datto RMM Review for MSPs
- Smart Office IT Requirements: What to Ask Your MSP
- What Is an MSP? Managed Service Providers Explained
- Cost of IT Support for a Small Business (2026 Pricing)
- MSP Stack Audit: 5 Steps, Free Template, Done by Friday
- The Best Zabbix Alternative for MSPs in 2026
- OpenFrame v0.7.8 Features: The Future of MSP Platforms
- What Is an MSP Platform?
- Best Atera Alternatives for MSPs
- The MSP Billing Software Problem
- Some Notes on MSP Marketing
- AI Agents for IT Operations and ServiceOps
- NinjaOne Alternatives - What MSPs Are Switching To
- MSP Backup Solutions - What Actually Protects Your Clients
- PSA Software for MSPs: 11 Tools Compared on Price and Lock-In
- The SaaSpocalypse: $500B IT/Security Stack vs. Vendor Lock-In
- We Deleted the Processes and Let AI Run the Company
- Out of Stealth: The Story Behind Flamingo
- Why AI Features Underperform in MSPs and How to Fix It
- From Vendors to Ecosystems: How MSPs Can Regain Control
- The Future of MSP and Data Ownership
- What We're Learning From the MSP Community
- The Lean AI Stack for MSPs: Build Smart, Spend Less
- From MSP to AI Enabler: How To Offer Smart Services Without Breaking the Bank
- Why MSP AI Tools Are Wasting Their Potential: The Implementation Gap
- Why Your MSP Renewal Just Got More Expensive
- The Power of Hybrid: SaaS Meets Services in the AI Era
- MSP Cost Optimization: Cut Vendor Expenses by 35% in 90 Days
- RMM Tools for MSPs in 2026: Who Each One Fits (and Who Should Skip It)
- MSP Software Guide: 155 Tools Across 19 Categories
- Switching Costs: Why MSPs Need Fully Integrated Solutions
- Breaking the Myth of One-Size-Fits-All in MSP Tools
- AI-Driven Client Support: A Game Changer for MSPs
- Why MSP Founders Choose to Sell Their Businesses
- Why MSP Acquisitions Are a Powerful Growth Engine
- The MSP Consolidation Revolution
- Analyzing the MSP Per-Seat Business Model: Reselling Software, Not Services
- MSPs vs. MSSPs: Navigating the Differences Between IT and Security Providers
Authors
Case studies
- Clegg Technologies Ditches Atera Mid-Contract for OpenFrame
- How Phoenix IT Advisors Deploys Software Fleet-Wide With Mingo Mid-Flight
- How Mingo Diagnosed a Days-Long Driver Issue in Minutes for Praesto
- Solo MSP Cleans Up Hundreds of Endpoints Across a 1,290-Device Fleet
- How an MSSP Director Tests Agentic AI for Regulated Law Firms
- Scottish MSP Discovers AI's Power and Limitations in RMM
- Hot Ash Studios Cuts Tool Sprawl with AI-Powered First-Line Support
- IT-noch Transforms from Traditional MSP to AI-Driven Architecture Firm with OpenFrame
- Secure Tokens Commits to 100% Migration After Ditching Vendor Lock-In with OpenFrame
- Black Rabbit Builds an MSSP Stack Without the Vendor Tax
- Anevry Cuts Script Deployment Time and Boosts Team Efficiency with OpenFrame
- LNC DATA Slashes RMM Costs While Boosting Technician Efficiency by 20%
- Moonscape Business Solutions Cuts Response Time by 40% with Unified Remote Management
- SoMo Technologies Saves 15 Hours Weekly with Open-Source Automation
- Utah Tech Repair Automates 50% of Routine Tasks Without Adding Headcount
Releases
- OpenFrame v1.5.43 - Auto Top-Up, Smarter Agents & RCA Fixes
- OpenFrame v1.5.0 - M365/Google Workspace, Software Management, AI Incident Detection & Remote Access Permissions
- OpenFrame v1.3.44 - OpenFrame iOS Mobile App & Ticket Activity Indicators
- OpenFrame v1.3.0 - Desktop App & Guide Mode
- OpenFrame v1.2.27 - Reopen Tickets, Mingo Context, Smarter Notifications and Remote/Local Device Uninstall
- OpenFrame v1.2.1 - Scheduled Scripts, AI Guardrails & Self-Service Controls
- OpenFrame v1.0.4 - First GA Release: No Access Codes, Free Until Aug 15
- OpenFrame v0.9.52 - Mingo Everywhere, Fae Customization & Time Tracking
- OpenFrame v0.9.19 - Mingo AI Expansion & Custom PSA Stages
- OpenFrame v0.8.15 - PSA, Knowledge Management & Device Tagging
- OpenFrame v0.7.8 - Platform Architecture & Monitoring
- OpenFrame v0.6.3 - Script Scheduling & Infrastructure Enhancements
- OpenFrame v0.5.10 - macOS Enhancements & Platform Stability
- OpenFrame v0.5.2 - Autonomous AI Agent Architecture
- OpenFrame v0.4.4 - Mingo AI Assistant & Guardrails
- OpenFrame v0.3.7 - Enhanced Developer Experience
- OpenFrame v0.3.4 - Enhanced Stability & Cross-Platform Support
- OpenFrame v0.3.0 - Remote File Manager & Unified Authentication Architecture
- OpenFrame v0.2.0 - Flexible LLM Model Selection
- OpenFrame v0.1.9: Enhanced Media Management and Remote Access
- OpenFrame Alpha - Unified MSP Operations Platform
- OpenFrame v0.1.0: A Stable Foundation
Gatherings
Shipped
- Client stabilization. Update and force-reinstall flows.
- Shipped Scheduled Scripts Client side and Self Update for Desktop application
- Harden container security and Grafana alert system
- Interactive Notifications. Identity-First SSO. Incidents
- Multi-Tenancy Support for Tenant Gateway: 45 → 2
- September Shipped: AI-Powered Marketing Video Suite
- SOC 2 Push: WAF Hardening, CMEK Encryption, Compliance Backlog
How we work
- Inside an AI-Driven Multi-Repo Dev Pipeline: Code Graph, Rules & Review
- Monthly Financial Update: Pilot.com to Company Hub
- Running a Multi-Agent 'Agentic Mode' Workflow with AI TDD Principles
- Onboarding to Feature Environments: Promotion Flow from Feature to QA to Production
- Building a Self-Improving AI Code Reviewer Across Repos
Podcasts
- Do Hard Things Podcast With Michael Assraf
- How We Priced OpenFrame & AI Without the Games
- How we manage content and online events with AI
- Documentation That Writes Itself From Source Code
- Beyond Feature Requests: How We Run Customer Operations
- A Live Roadmap Your Users Can Actually Vote On
- How We Validate Every Lead Before It Touches Sales
- The Operating System Every Startup Needs
Webinars
Frequently Asked Questions
About OpenFrame
How is OpenFrame different from other vendors?
Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.
Where is my data hosted?
In the cloud, on US soil. Your data stays stateside.
Is OpenFrame for MSPs or MSSPs?
Both. It's built for MSPs and MSSPs alike.
MSP AI Agents
Can AI Agents Really Close Tickets Without a Technician?
Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.
How Much Can AI Agents Save an MSP?
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.