A Live Roadmap Your Users Can Actually Vote On

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.

Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.

In the cloud, on US soil. Your data stays stateside.

Both. It's built for MSPs and MSSPs alike.

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.

On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

The People Hub is Flamingo's internal home for the team. Every employee can browse the team roster, open a colleague's “Who Am I” profile, share what they shipped each month, and keep their own profile up to date. Managers additionally see performance insights built on the SPACE framework.

Nine, per Ivanti's own End of Life index: Cherwell Service Management, Cherwell Asset Management, Service Desk (Powered by LANDESK), Desktop & Server Management, Endpoint Security (Powered by HEAT), PatchLink, Workspace Control, Virtual Desktop Extender and Browser Manager. DSM 2026.1 is the sharpest case, since it shipped on 13 January 2026 and loses full support in December of the same year.

Releases 22.7, 22.8, 25.1.0.x, 25.1.1.x and 25.1.2.x all end support on 31 January 2027. Only 25.1.3.x reaches 30 April 2027. Staying current also means a hardware purchase: Ivanti states that ICS 25.1.2.x runs only on new ISA 6500 and ISA 8500 hardware, with 25.1.3.x and later adding supported virtual and cloud environments.

Start with a stack audit to find where two tools hold the same data. Then ask five questions of any pane you are offered: which record is the source of truth, can you act from the pane, is there an API and a full export, which module was built last, and what leaving costs after two years.