A Live Roadmap Your Users Can Actually Vote On

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.

Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.

In the cloud, on US soil. Your data stays stateside.

Both. It's built for MSPs and MSSPs alike.

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.

On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

The People Hub is Flamingo's internal home for the team. Every employee can browse the team roster, open a colleague's “Who Am I” profile, share what they shipped each month, and keep their own profile up to date. Managers additionally see performance insights built on the SPACE framework.

Yes. Connected to your RMM over a webhook or API, an AI agent reads each alert, enriches it with device and history, and opens a pre-filled ticket in your helpdesk when human attention is needed, routed to the right board and priority.

Prefer a webhook. It pushes the alert the instant a monitor trips, so the agent reacts in seconds. API polling adds latency and wastes calls checking for changes that usually aren't there. Use polling only when your RMM offers no webhook.

It depends on the shop. Hudu wins on transparent pricing, no five-user minimum, and self-hosting at no premium. IT Glue wins on a longer track record and broader PSA integrations. Small MSPs often pick Hudu; Kaseya-heavy shops lean IT Glue.