Splashtop Review for MSPs and IT Teams: Streamer, Pricing, Security

Updated: November 2026

Splashtop is remote access and remote support software, and Splashtop Streamer is the agent it installs on a computer so a technician can connect to it, even when nobody is at the keyboard. For MSPs and in-house IT teams, its per-technician pricing, from $259 a year for Remote Support, makes it one of the cheaper commercial ways to get unattended access at scale. This review covers where it fits the way your team runs and where it stops short.

Splashtop is also the remote control engine inside several RMM platforms, which is why Streamer turns up on computers whose owners never bought Splashtop.

TL;DR

What Is Splashtop?

Splashtop is remote access and remote support software. You install a small agent (the Splashtop Streamer) on a machine, and a technician connects to it from a desktop app, browser, or phone. That is the whole premise: see the screen, take control, transfer files, fix the problem.

What separates Splashtop for MSP use from consumer remote desktop tools is unattended access (reaching a client machine when nobody is sitting in front of it) and the licensing model behind it.

The product line is where buyers get confused, so here is the plain version. Splashtop sells several distinct products under one brand:

For a managed services shop, the product that matters is Splashtop Remote Support SOS, which now covers both unattended access to the endpoints you manage and attended, on-demand sessions when a user needs hands-on help right now. Business Access is the consumer-grade tier, fine for accessing your own office PC, wrong for managing client devices.

What Is Splashtop Streamer?

Splashtop Streamer is the agent that makes a computer reachable. Installed on a Windows, Mac or Linux machine, it runs in the background and accepts connections from the Splashtop app a technician signs in with, so the computer can be opened at any time, even when nobody is present. Without Streamer, Splashtop can still reach a device for one session: the user runs the SOS app and reads out a 9-digit code.

What Is Splashtop Streamer Used For?

Streamer is used for unattended remote access: an MSP or IT team fixing a problem after hours, transferring files, printing remotely, or an employee reaching a work computer from home. It also arrives with other tools, because Splashtop provides the remote control technology in Datto RMM, Atera and Naverisk, so it can turn up on computers those platforms manage. You need it only if someone has to reach that computer without the user starting a session.

Is Splashtop Streamer Safe or a Virus?

Splashtop Streamer is legitimate software from Splashtop, not a virus. The risk is who controls it, because a Streamer tied to someone else's account is a way into the machine, and CISA's Black Basta advisory names Splashtop among the remote tools some affiliates use for remote access and lateral movement. The software is sound; an install nobody can account for is the warning sign.

How to Check a Splashtop Streamer Install

For a technician, the check starts in the console: every legitimate Streamer on a client machine should appear in your Splashtop or RMM device list, so one that is missing from both is the one to investigate. On a single computer, confirm the publisher under installed apps and ask the IT team or MSP whether they put it there. If nobody did, uninstall it, change the passwords used on that computer, and treat it as a possible intrusion. Splashtop Shield, a paid add-on, blocks unauthorized remote access tools of the kind attackers use to impersonate a help desk.

Splashtop Pricing in 2026

Splashtop pricing is the reason it lands on so many MSP shortlists. The numbers below come from Splashtop's pricing pages, read November 2, 2026, in US dollars.

The line that matters for MSPs sits in that fourth row. Remote Support and SOS bill per concurrent technician, not per seat and not per endpoint you touch. A shop with eight technicians who never have more than three sessions running at once can license three concurrent seats, and each license lets up to 10 users share the account, one device at a time. Splashtop bills every Business Access and Remote Support subscription yearly, so the full year is paid upfront; AEM is the one product with monthly billing.

Which Splashtop Plan Fits a Solo Technician?

A solo technician doing remote fixes all day needs one Remote Support SOS license. At $259 a year it covers attended sessions to any device by session code plus unattended access to 10 managed computers, and $399 raises that to 300. Business Access Solo, at $72 a year, is for reaching your own computers rather than supporting other people's.

The Licensing Math MSPs Care About

Here is why the model is worth a second look. Per-seat tools price per named user. Add a technician, add a license. Splashtop's concurrent-technician model decouples your headcount from your bill: you pay for simultaneous sessions, not for every badge in the building. For a growing MSP that hires seasonally or runs a tiered help desk, that gap compounds fast.

Managed computers ride on the same license: 10 or 300 per license, rising to 1,200 at four or more licenses on the 300 option, after which Enterprise takes over. At list, three technicians on the 300-computer option cost $1,197 a year and cover 900 managed computers, about $1.33 per computer a year. Open-source tools win on sticker price, but among commercial products with vendor support behind them, that math is hard to beat.

Splashtop Features That Matter for MSPs

Splashtop features are tuned for speed first. Sessions run at up to 4K resolution with low latency, and technicians consistently rate the responsiveness higher than the connection quality they get from heavier competitors. For a tech bouncing between dozens of machines a day, that lag difference is the entire job.

The Splashtop features that earn their keep in an MSP context start with access flexibility. Unattended and attended sessions run from one console, and the mobile apps mean a technician can take a remote session from a phone while standing in a client's server room. Multi-monitor support, file transfer, remote print, and session recording cover the day-to-day mechanics, and the recording piece doubles as an audit trail for client reporting and a training resource for new hires.

The Splashtop Streamer agent is the deployment workhorse: it can be mass-installed across a client fleet through your RMM or a deployment package, so onboarding a new site does not mean walking up to every machine by hand. Splashtop also supports Windows, macOS, Linux, iOS, and Android, which matters for mixed environments where a single client might run all five. Technicians connect from the Windows, Mac, iOS, Android and Chromebook apps or from a Chrome browser, one computer at a time from a phone or browser and up to 10 at once from a computer.

What Remote Support does not include is the rest of an MSP platform. There is no PSA: ticketing arrives through integrations with Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira and Microsoft Teams. Patching, scripting and device monitoring sit in AEM, a separate per-endpoint product that can also be added to SOS and Enterprise licenses, while Free Vulnerability Insights, which flags CVEs and known exploited vulnerabilities, comes with Remote Support (November 2026). Remote access stays the core, and that shapes where the tool belongs in your stack.

Is Splashtop Safe? The Security Posture

Is Splashtop safe is the question that shows up in nearly every Reddit thread and Gartner review, and it deserves a direct answer. Splashtop secures sessions with TLS and 256-bit AES encryption, supports two-factor authentication and MFA, and uses device authentication so a new endpoint cannot connect without explicit approval. Session logging gives you a record of who connected to what and when, which matters for client audits and incident response. Attended SOS sessions start only after the end user runs the SOS app and shares its 9-digit code.

The caveat for MSPs evaluating Splashtop security: the advanced governance controls (granular role-based permissions, SSO, tighter zero-trust style policy) live on the higher tiers, mainly Enterprise. The base support plans cover the fundamentals well, but if you serve regulated clients who demand SSO and detailed permission scoping, budget for the step up.

Splashtop's vulnerability record is short and local. A keyword search of the NIST National Vulnerability Database returns 10 Splashtop CVEs, every one rated as needing local access to the machine and none exploitable over the network. The most recent Streamer entries are four installer flaws from July 2024 (CVE-2024-42050 to CVE-2024-42053), all fixed by Streamer 3.7.0.0, and the newest entry, published in January 2026, is an unquoted service path in the Software Updater service (November 2026). Keep Streamer and the Software Updater current through your RMM or the Splashtop console.

On compliance, Splashtop lists ISO/IEC 27001 certification, SOC 2 and SOC 3 reports and GDPR compliance, and runs 24/7 intrusion detection on its hosting.

Splashtop for RMM and PSA: What It Replaces

This is where MSP buyers most often get the wrong idea. Searching "splashtop rmm" or "splashtop for rmm" turns up the tool inside several RMM platforms, which leads people to assume Splashtop's support plans are an RMM. They are not, although AEM, covered below, moves Splashtop into RMM work.

Splashtop is the remote access component that vendors license and embed. Splashtop's integrations page says it provides the remote control technology in Datto RMM, Atera and Naverisk, sells a Splashtop add-on for NinjaOne, and launches sessions from inside Syncro and Addigy (November 2026). If you already run one of those RMMs, you may have Splashtop's technology under the hood without buying it separately. Standalone Splashtop Remote Support makes sense when you want remote access decoupled from your RMM, when your RMM's bundled tool is weak, or when you run a lighter stack and do not want to pay for a full platform.

What Splashtop Remote Support does not replace: your PSA, your documentation and, without AEM, your patching and monitoring. It slots in alongside them. An MSP or IT team that wants fewer logins and fewer invoices has to look at how many point tools it is stitching together, because remote access is only one tab a technician keeps open. For the broader picture of consolidating device control, our guide to the best endpoint management software covers how remote access fits into managing a fleet at scale.

What Splashtop AEM Adds

Autonomous Endpoint Management is Splashtop's move into RMM work: OS and third-party patching, scripting, inventory, real-time device health monitoring and CVE visibility, with remote control for managed Windows, Mac and Linux devices included. It is licensed by endpoint, at $1,188 a year for up to 100 endpoints and then $0.99 to $0.69 per endpoint a month billed annually as volume grows, with one technician license for every 10 endpoints, and it is the one Splashtop product with monthly billing (November 2026). Endpoint security plugs in through Bitdefender, SentinelOne and CrowdStrike integrations.

For a team already paying for an RMM, AEM overlaps with it. For a lean IT team or a small MSP that runs only remote support today, it can stand in for a basic RMM, so compare it with a full platform before buying both.

Splashtop and NinjaOne

NinjaOne sells Splashtop as an add-on for remote support on the computers it manages, according to Splashtop's integrations page, and attended quick support on machines without the agent needs a separate Splashtop product such as SOS. Check what your NinjaOne plan already includes for remote control before adding a Splashtop license, since paying twice for remote access is the overlap to avoid. Our NinjaOne review covers its plans.

Splashtop Pros and Cons

The pros that hold up across hundreds of reviews:

• Fast, reliable sessions with low latency, the feature techs praise most.
• Pricing that r/msp threads often place below TeamViewer and ConnectWise.
• Simple setup and a clean interface that non-technical users and new hires pick up quickly.

The cons MSPs report most often:

• Reporting, automation, and granular permissions are thin compared to enterprise platforms.
• The product naming (Business Access vs Remote Support vs SOS) confuses buyers and complicates plan selection.
• Advanced security and governance features sit behind higher tiers, raising the real cost for compliance-heavy shops.

For more peer reviews, check out this thread on r/sysadmin:

What Real Splashtop Reviews Say

Aggregate Splashtop reviews are consistently strong. The scores below were read from each platform's product page on November 2, 2026.

The pattern across the three sites is the same: high marks for speed, value, and ease of use, with the softer scores tied to support response times and the feature ceiling on lower tiers. Trustpilot, a general consumer review site, runs lowest of the three.

Splashtop Alternatives Worth Comparing

No Splashtop review is complete without the alternatives an MSP or IT team would shortlist against it. TeamViewer and AnyDesk are the two buyers compare most, and each gets its own matchup below.

Beyond those two, the credible Splashtop alternatives for an MSP:

• ConnectWise ScreenConnect. Deep customization and tight ConnectWise ecosystem fit. See our full ConnectWise ScreenConnect review for the trade-offs.
• MeshCentral. Open-source, self-hosted remote access with no per-tech licensing at all, covered in our MeshCentral guide for shops that would rather run the server than pay per technician.
• RustDesk. Another open-source option, newer and lighter, for MSPs comfortable running their own relay server.

The split is clean: commercial polish and support (Splashtop, TeamViewer, ScreenConnect) versus self-hosted control and zero licensing cost (MeshCentral, RustDesk). Which side you land on depends on whether your team would rather pay a vendor or run the infrastructure.

Splashtop vs TeamViewer

TeamViewer covers the wider device range, from Windows terminal servers to Raspberry Pi and embedded systems, while Splashtop leads on RMM and PSA integrations and on price per technician. TeamViewer lists Remote Access at €16.90, Business at €36.90, Premium at €79.90 and Corporate at €166.90 a month, billed yearly (Austria pricing view, November 2026), against $259 or $399 a year per concurrent technician for Splashtop SOS. The TeamViewer review for MSPs covers its plan limits.

Pick TeamViewer when a client runs legacy, embedded or Linux-heavy estates. Pick Splashtop when a few technicians support many endpoints and the remote tool has to live inside your RMM or PSA. Our remote access software comparison sets both against LogMeIn, Zoho Assist and RemotePC.

Splashtop vs AnyDesk

AnyDesk lists its plans at $28.90 to $111.90 a month, billed yearly with 20% off the first year (November 2026), and holds up well over weak links and on aging hardware. Splashtop SOS, at about $22 a month per technician on its annual bill, starts below that and integrates with more RMM platforms. For teams weighing a web-based AnyDesk alternative or one that covers Mac and Android, Splashtop connects from a Chrome browser as well as its Mac, iOS and Android apps, though unattended access to Android devices needs Enterprise.

Where Splashtop Fits in a Consolidated Stack

Splashtop does one job well, and with AEM it is starting on a second. For an MSP or an in-house IT team, remote access still usually sits beside separately paid RMM, PSA, documentation, backup and security tools, each with its own contract, login and renewal.

That sprawl is the problem Flamingo is built to solve. Flamingo, the publisher of this guide, builds OpenFrame, open, AI-native infrastructure for IT and security: RMM, MDM, remote access, native PSA and SIEM in one console, with AI agents inline, where Fae resolves support requests and Mingo runs IT operations. Remote access is included as a module rather than sold as a separate license. It is not the right answer for every shop, and a team happy running Splashtop next to a separate RMM and PSA has a valid stack. OpenFrame costs $1 per device a month with 10M AI tokens included, after a 14-day free trial.

Splashtop earns its reputation: fast, fairly priced per technician, and trusted for what it does. Buy it knowing what it is, a sharp remote access and support tool with an endpoint management product beside it, not the platform that runs your MSP or IT department. Match it to that job and it rarely disappoints.