AIOps Platforms for IT Teams and MSPs, Sorted by the Job They Do

Updated: November 2026. Vendor pricing pages, product docs, release notes and analyst reprints checked on 10 November 2026.

Your monitoring tools all page you about the same outage, and someone still has to work out which alert is the cause. Roundups of these tools are written for enterprise SRE teams, so they skip what a mid-size IT team or an MSP checks first: multi-tenancy, PSA tickets and what grows the bill. This guide sorts AIOps platforms by the job they do, with dated prices, billing units and each product's current name.

TL;DR

• What they are. AIOps platforms group alerts from your monitoring tools, point to a likely cause and route or fix incidents.
• Count your tools. With one or two monitoring tools, use their built-in AIOps; at five or more, add a correlation layer.
• MSPs. LogicMonitor, HPE OpsRamp and Site24x7 document both multi-tenancy and a ConnectWise integration.
• The bill. Event billing grows with alert noise, GB billing with log volume, and AI features add credits.
• New names. Moogsoft is now Dell APEX AIOps Incident Management; Gartner calls the market Event Intelligence Solutions.

AIOps Platforms Compared

Prices and billing units are as each vendor published them on 10 November 2026, and the multi-tenant and ticketing columns count only what the vendor documents.

What an AIOps Platform Does

An AIOps platform is software that takes in alerts, metrics, logs and events from your monitoring tools, groups the ones that belong to one problem, points to a likely cause and routes or fixes the incident. AIOps tools, AIOps software and AIOps solutions are the same category under different labels. Our AIOps explainer covers how that loop works, and this guide covers which product to buy.

The products split into five jobs. Event correlation platforms sit above every monitoring tool and group their alerts. Observability platforms run AIOps on the data their own agents collect. Hybrid monitoring tools do the same across servers, network gear and cloud, and they're the group built with MSPs in mind. Enterprise ITOM suites tie AIOps to the service desk. Network AIOps tools watch Wi-Fi, switching and SD-WAN.

Start from the number of monitoring tools that page you. With one or two, use the AIOps built into them: the data is already there, and the bill stays on one invoice. At five or more, a correlation layer earns its keep, because no single tool sees the whole incident. In between, test the built-in features on your noisiest week first.

Event Correlation Platforms That Group Alerts Across Tools

These platforms don't collect data. They take alerts from your monitoring tools, group the ones that belong together and push one incident to whoever's on call. Our incident management guide covers what happens next.

BigPanda

BigPanda now calls itself an agentic IT operations platform, and it added a Triage Agent in December 2025 and an L1 Agent in April 2026. Billing runs on prepaid credits, one per 1,000 events, from 20,000 credits on one- to three-year terms. Its own site shows no price, but its AWS Marketplace listing sells 20,000 credits for $231,840 a year. The MSP page doesn't mention multi-tenancy, and the named ticketing integrations are ServiceNow and Jira. It fits if ServiceNow sits above a long list of monitoring tools.

Dell APEX AIOps Incident Management (Formerly Moogsoft)

Dell completed its Moogsoft purchase on 17 September 2023 and renamed it APEX AIOps Incident Management in May 2024. Dell's 2026 docs still use that name. Dell AIOps on dell.com is a different product: the former CloudIQ, an infrastructure health tool included with ProSupport. Pricing is quote only, and Dell documents neither multi-tenancy nor a PSA integration. It fits if you already buy Dell infrastructure.

PagerDuty AIOps (Now Signal Intelligence)

PagerDuty rebuilt its pricing on 3 November 2026 around the PD Reliability Platform. Its AIOps product is now Signal Intelligence, with Alert Grouping and Probable Origin across 750+ integrations. Plans cost $2,800, $12,000 and $48,000 per year, with 5,000, 25,000 and 150,000 Signal Intelligence Events included. Every object the events API accepts counts, so a monitor that re-sends an open alert eats into the quota. The AIOps add-on has no published price. HaloPSA documents a two-way PagerDuty sync on its side. It fits if PagerDuty already wakes your on-call team.

Splunk ITSI

Splunk IT Service Intelligence runs on Splunk Enterprise or Splunk Cloud Platform, and Cisco has owned Splunk since 18 March 2024. Event iQ groups alerts into episodes, and version 5.0 added AI summaries and root cause suggestions. It's priced by workload or data ingested, by quote. Multi-tenancy and PSA integrations aren't documented. It fits if your logs already live in Splunk.

Observability Platforms With Built-In AIOps

These platforms collect metrics, traces and logs through their own agents, then run AIOps on that data. You skip a separate product, but correlation only covers what the platform sees. Our infrastructure monitoring guide covers the collection side.

Dynatrace

Dynatrace Intelligence, launched on 28 January 2026, replaced the Davis AI branding. Full-Stack Monitoring costs $58 per month for an 8 GiB host, billed per memory-GiB-hour, so bigger hosts cost more. Agentic work costs $0.10 per AI unit, and Dynatrace's own example puts an autonomous investigation at about 30 units, roughly $3. There's an annual minimum and a 15-day free trial. MSP multi-tenancy isn't documented. It fits if your incidents start in applications and hosts.

Datadog

Infrastructure Pro costs $15 per host per month on an annual plan. Event Management adds $0.10 for each third-party event a correlation pattern evaluates, and Datadog's own events are free. Bits AI SRE is now Bits Investigation, at about 4 AI credits per run, with credits at $500 for 500 a month. Child organizations give an MSP a separate org per client, and HaloPSA documents a Datadog module. Our Nagios alternatives roundup covers it as a Nagios replacement. It fits if Datadog agents already run on your hosts.

New Relic

New Relic bills on data and people. The first 100 GB a month is free, then it's $0.40 per GB, plus $49 per core user and $349 per full platform user per month on Pro with annual billing. Its SRE Agent arrived in preview on 24 February 2026. MSPs can get partnership accounts, but New Relic approves each one. Our log management guide helps you decide what to send before GB billing does it for you. It fits if a small team works with a lot of telemetry.

Grafana Cloud sits next to this group: a free tier, then Pro at $19 per month plus usage and Enterprise from $25,000 a year.

Hybrid Monitoring With AIOps for MSPs and Mid-Size Teams

This group monitors servers, network gear, storage and cloud from one console, with a collector or gateway on site where needed. All four tools below document multi-tenancy, and three document a ConnectWise integration. If your team runs a network operations center, our NOC explainer covers where these consoles fit.

LogicMonitor (Edwin AI)

LogicMonitor's pricing page, updated 5 November 2026, lists $19, $37 or $50 per Hybrid Unit per month, with 20, 75 or 150 Edwin AI credits per unit. One unit covers one collector-monitored resource, one cloud instance, five wireless access points or 100 GB of OpenTelemetry metrics, among other options. LogicMonitor bought Catchpoint in December 2025, and Catchpoint alerts reach Edwin AI through webhooks. The MSP page documents client data isolation plus ConnectWise and Autotask, but not HaloPSA. It fits if you're an MSP with clients across on-prem and cloud.

On r/sysadmin, an MSP sysadmin whose project had picked LogicMonitor asked what to expect, and replies run from seven years without it going down to very complicated, too pricey, or bundled by an MSP with nobody looking at it.

ScienceLogic Skylar One (Formerly SL1)

ScienceLogic renamed SL1 to Skylar One on 8 October 2025, and it now publishes prices: from $5 per device per month on Standard, $6 on Advanced and $20 on Advanced H/A. Skylar AI is priced through sales. It runs as SaaS, in a private or public cloud, or on-prem. A tiered service guide sets up each customer as its own organization, which is how an MSP keeps clients apart. PSA integrations aren't documented. It fits if you want a per-device price to pass through to clients.

HPE OpsRamp

HPE bought OpsRamp on 2 May 2023. It runs as SaaS, as a hybrid through an on-site gateway, or fully on-prem. Its tenancy has three levels, service provider, partner and client, which maps straight onto an MSP. Autotask sync is two-way, and ConnectWise is one-way, outbound from OpsRamp. In June 2026, HPE announced observability for AI agents, LLMs and token costs for OpsRamp's Operations Copilot. Pricing is quote only. It fits if you're an MSP that needs an on-prem option.

Site24x7 (Now OpManager Nexus)

ManageEngine now brands Site24x7's observability product as OpManager Nexus, with OpManager Plus as the on-prem side. Anomaly detection and event correlation sit in the Enterprise plan at $749 per month, or $625 paid annually. MSP Enterprise includes both for $249 per month, or $225 annually. ConnectWise Manage integration is documented. It fits if you're a smaller MSP that wants a list price before the first sales call.

Enterprise ITOM Suites With AIOps

These suites tie AIOps to the service desk and the configuration database, so a correlated alert opens an incident with the affected service attached. They suit teams that already run the suite. Our guide to IT operations management explains the ITOM side.

ServiceNow ITOM

ServiceNow licenses ITOM AIOps by configuration item (CI). Every CI where it captures alerts, events or metrics counts, converted into subscription units at ratios set in your contract. Now Assist for ITOM added an autonomous alert-management workflow in January 2026 and Closed by AI in August 2026. Domain separation can split clients, with only partial support in Event Management. Our ServiceNow alternatives list covers lighter service desks. It fits if your service desk already runs on ServiceNow.

IBM Concert Operate (Formerly Cloud Pak for AIOps)

IBM announced Concert Operate on 5 May 2026 as the next name for Cloud Pak for AIOps, and its product page says it's coming to the IBM Concert platform soon. Until then, you deploy Cloud Pak for AIOps, self-managed on Red Hat OpenShift or, since version 4.7, Linux. Agentic workflows are in preview. Pricing is quote only, and multi-tenancy isn't documented. It fits if AIOps has to run inside your own data center.

OpenText AI Operations Management (Formerly Operations Bridge)

OpenText renamed Operations Bridge to AI Operations Management, and the old product URL redirects to it. It runs as SaaS, hybrid or on-prem, with an air-gapped option for the AI features. Release 26.2, in April 2026, updated topology, correlation and agentic AI. Multi-tenancy appears only in a roadmap and one MSP case study. Pricing is quote only. It fits if your monitoring data can't leave the building.

BMC Helix, a standalone company since 2025, belongs in this group too. Our ITSM explainer covers how the service desk side splits from ITOM.

Network AIOps Tools

These tools watch Wi-Fi, switches and SD-WAN through the vendor's own telemetry. Mist and FortiAIOps license AI per device on their own vendor's hardware, so the gear in your racks makes the first cut. Our network management software roundup covers general network monitoring.

Juniper Mist (HPE)

HPE closed its Juniper deal on 2 July 2025, and it says Marvis, the AI in Mist, now spans Aruba, Mist and EdgeConnect. Licensing is per device, and Marvis needs its own subscription on each AP or switch. Juniper documents an MSP dashboard for managing customer organizations. Pricing is quote only. It fits if your Wi-Fi and switching already run on Mist.

Fortinet FortiAIOps

FortiAIOps watches FortiAPs, FortiSwitches and FortiGate SD-WAN, and only Fortinet devices. You run it on a VM or the FAO-2000G appliance, on a per-device annual subscription. Version 3.4.0, from May 2026, added a FortiManager deployment mode and a Network Assurance Dashboard per administrative domain (ADOM). FortiAI on FortiManager 1.1 adds an agent that diagnoses VPN and SD-WAN problems. MSP multi-tenancy isn't documented. It fits if your clients run Fortinet end to end.

Selector

Selector sells Agentic NetOps and Selector MCP, on-prem, in the cloud or as SaaS. Its AWS Marketplace listing prices Basic Access at $150,000 a year, which tells you who it's built for. Multi-tenancy and PSA integrations aren't documented. Network correlation depends on knowing what connects to what, and our network topology explainer covers that map. It fits if a dedicated network team needs one view across sites and clouds.

AIOps in the RMM and PSA You Already Run

For a lean team, the first taste of AIOps may be an AI agent inside the RMM. ConnectWise's RMM Agent, NinjaOne's Katana AI and Atera's Robin work on the device behind a ticket rather than correlating alerts across a monitoring stack. Our ConnectWise AI breakdown compares how far each one goes.

OpenFrame, Flamingo's open, AI-native infrastructure for IT and security, runs RMM, patching and PSA in one system, with Fae resolving support requests and Mingo running IT operations. When a device check or security alert fires, Mingo correlates the data behind it, runs diagnostics, then fixes it or hands a technician the context, and sensitive actions wait for approval. It costs $1 per device per month, with a 14-day free trial. Flamingo builds OpenFrame, which overlaps with part of this market.

AIOps Platforms and Security Operations

AIOps and security tools read the same logs and ask different questions.

The overlap is the data. Splunk ITSI sits on the same Splunk platform your security team may already search, and Datadog bills log ingest at $0.10 per GB whichever team reads the logs. Our SIEM guide covers the security side of that pipeline.

An AIOps platform won't tell you a process on a laptop is malicious. That's endpoint detection, which our EDR vs XDR comparison covers.

If nobody watches security alerts at night, SOC as a service is the outsourced route.

What AIOps Platforms Cost and What Grows the Bill

Each billing unit grows with something different, so match it to the number that moves in your environment.

Event billing has a nasty property: the noisier your monitoring, the bigger the invoice, so you pay more for the problem you bought the tool to fix. PagerDuty counts every object its events API accepts, and BigPanda bills a credit per 1,000 events. Datadog bills only third-party events, so its own monitors don't add to the count.

Fix the loudest monitors before you sign an event-billed contract. Our alert fatigue guide shows where to start.

AI is the newest line item: Dynatrace AI units, Datadog AI credits, Edwin AI credits and PagerDuty AI Actions capped by plan. Ask what investigation count the quote assumes, and what happens past it.

The AIOps Platform Market in 2026

Analysts still cover this market, under new names.

Is There a Gartner Magic Quadrant for AIOps Platforms?

No: Gartner covered AIOps with a Market Guide series, never a Magic Quadrant, and its 2025 edition renamed the market Event Intelligence Solutions. The current edition is dated 5 May 2026, by Martin Caren, Andre Bridges and Leo Li, and PagerDuty and BigPanda both offer reprints.

The nearest Magic Quadrant covers Observability Platforms, published 13 July 2026, and Datadog and Dynatrace both reprint it. ISG's Buyers Guide for AIOps Platforms 2026, published 3 June 2026, evaluates 28 providers, per ISG.

Renames and Acquisitions Since 2023

Questions to Ask an AIOps Vendor

These eight questions get past the pitch in one call: how a tool correlates, and what that costs you.

1. Which sources does it ingest out of the box: RMM alerts, SNMP traps, syslog, cloud monitoring?
2. How does it group alerts, and does it show why it grouped them?
3. What's the billing unit, and what happens to the bill during an alert storm?
4. Can one console hold more than one client, with each client's data kept apart?
5. Which PSA or ITSM does it write tickets to: ConnectWise PSA, Autotask, HaloPSA, ServiceNow or Jira?
6. Does it suggest fixes or run them, and who approves an action first?
7. How long does it keep your data, and where is it stored?
8. How long until it correlates your own alerts, not a sample dataset?

Question 2 is where the hours go. A student asked r/devops why incidents stay hard with Grafana, Datadog, Splunk and PagerDuty in place, and one reply said the tools hand over data without the story. Another describes grouping alerts per host and per episode, so a flapping value doesn't page twice.

This PlatformCon talk from June 2026 argues that AIOps projects stall when teams treat operational data as monitoring exhaust, and lays out an ROI framework for treating it as a product. It's aimed at Kubernetes platform teams, and the description promotes a book from Weave Intelligence.

Run any trial on your own alerts, long enough to catch a bad week. The 90-day pilot in our AIOps explainer lists the numbers to baseline before day one.

Sort by Job, Then Test on Your Own Alerts

Count the monitoring tools that page you, then pick the job: built-in AIOps for one or two, a correlation layer for five or more, hybrid monitoring if you're an MSP, a suite if your service desk lives in one, and a network tool if Wi-Fi and SD-WAN raise the tickets. Check the billing unit against your noisiest week before you sign. Next, read our AI agents guide to see where AIOps hands the fix to an agent.