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AI for MSPs: Agents That Resolve Tickets in Minutes

Diagnoses the issue, writes the fix, waits for your tech to hit approve. RMM and ticketing included.

See OpenFrame in action
  • Most people leave surprised
  • Live in your environment
  • Bring your worst ticket

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AI agents

AI agents, built in. Not a chat window bolted on.

They use the same tools you do, on the same device record. So they don't just answer, they do the work.

Fae IT Helper

The AI helper

Handles support requests and resolves them automatically.

  • Takes requests in plain wordsIn the menu bar or system tray. No portal, no form.
  • Gathers the facts firstLogs, screenshots and system info before anyone has to ask.
  • Keeps users updatedStatus updates without anyone chasing a ticket.
  • Hands off at the right timeTo Mingo for fleet-wide work, to a tech for judgment calls.

Mingo

The AI admin

Runs IT operations on demand. No tickets, no waiting.

  • Writes and runs scriptsPowerShell, Bash or Python. Tested on a few devices first.
  • Keeps patches and policy in placePuts a setting back the moment it drifts.
  • Acts on thousands of devices at onceOne request, every client, in minutes.
  • Logs every stepWho asked, what changed, and how to undo it.

How It Works:

Book a Call

We walk you through OpenFrame built around your day to day ops.

Connect your First Devices

Install the agent. Devices appear in the console in minutes. Your current tools keep running.

Let the Agents Work

Fae closes end-user tickets. Mingo runs the fleet. Your techs approve, everything is logged.

Book Your Call
  • Cancel Anytime
  • 14 day free trial
  • No Contract

You are buying back your time.

The AI handles the repetitive work, so your existing team does more in the same day.

Pick a task and follow it block by block: from time saved, to what that time is worth, to the AI cost behind it.

Routine Work
Without AI
With Fae & Mingo
ROI
Time Saved
Patching
35 min$45.00
4 min$0.25
180x
31 min
Slow laptop tune-ups
18 min$14.40
4 min$0.12
120x
14 min
"How do I…" questions
12 min$9.60
1 min$0.02
480x
11 min
Write and run a script
45 min$60.00
5 min$0.35
170x
40 min
Install an approved app
18 min$14.40
4 min$0.04
360x
14 min
Reboot or restart a service
10 min$20.00
2 min$0.10
200x
8 min
Diagnose a slow or failing device
1h$90.00
8 min$0.57
160x
52 min
VPN & Wi-Fi issues
18 min$14.40
4 min$0.10
140x
14 min
Network, DNS & VPN troubleshooting
45 min$60.00
6 min$0.40
150x
39 min
Printer & peripheral fixes
15 min$12.00
3 min$0.08
150x
12 min
Disk & storage cleanup
20 min$24.00
3 min$0.15
160x
17 min
Fix file & drive access
15 min$12.00
3 min$0.06
200x
12 min
Fleet-wide query
20 min$24.00
1 min$0.08
300x
19 min
Password resets & unlocks
15 min$12.00
3 min$0.03
400x
12 min
Alert triage
30 min$80.00
2 min$0.06
1330x
28 min
Clean up storage
15 min$12.00
2 min$0.15
80x
13 min
Check for missing updates
15 min$12.00
3 min$0.10
120x
12 min
Software inventory audit
30 min$24.00
1 min$0.05
480x
29 min
Endpoint health checks
25 min$20.00
1 min$0.04
500x
24 min
Restart a stuck app
10 min$12.00
1 min$0.05
240x
9 min
Escalate to a technician
18 min$14.40
1 min$0.04
360x
17 min
USB device troubleshooting
25 min$30.00
3 min$0.15
200x
22 min
Device specs & hardware report
25 min$30.00
2 min$0.10
300x
23 min
Fix CVEs on a device
50 min$45.00
5 min$0.30
150x
45 min
Report patch compliance
40 min$45.00
2 min$0.15
300x
38 min
Harden a device
45 min$60.00
5 min$0.30
200x
40 min
Scan for malware
50 min$45.00
5 min$0.20
230x
45 min
Check disk encryption
25 min$24.00
1 min$0.08
300x
24 min
Review firewall rules
40 min$45.00
4 min$0.20
230x
36 min
Check removable media policy
25 min$24.00
1 min$0.08
300x
24 min

Ready to see it in action?Pick a time:

Tell us a bit about your setup and pick a slot. We show you what OpenFrame can do for your MSP.

Next step: pick a slot that works. Calendar invite lands right after.

Short clips
Justin Shelley

Justin Shelley

CEO
Matthias Kittok

Matthias Kittok

Owner
Michael Crisafio

Michael Crisafio

Director
Brandon Clegg

Brandon Clegg

Founder, Chief Information Officer
Jeremy Jones

Jeremy Jones

CEO
Dave Haertel

Dave Haertel

Partner, Senior System Administrator
Anthony Gormley

Anthony Gormley

Lead Systems Engineer
Albert Guerra

Albert Guerra

Owner
Vasile Gavrila

Vasile Gavrila

CEO
Tyson Wilcox

Tyson Wilcox

CEO
Jay Contor

Jay Contor

Senior Engineer at Our IT Guyz
Stephen Mears

Stephen Mears

Founder
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ITnoch

Frequently Asked Questions

ai-copilots-for-msps

About OpenFrame

Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.
In the cloud, on US soil. Your data stays stateside.
Both. It's built for MSPs and MSSPs alike.

MSP AI Agents

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

Still deciding?

Ask Mingo answers from our docs and customer stories.