IT Glue Alternatives for MSP Documentation
Kristina Shkriabina
Best IT Glue alternatives compared for MSPs. Pricing, self-hosting, and open-source options that cut documentation costs without losing features.
IT Glue is the default MSP documentation platform for a reason. It works. Password vaulting, asset tracking, runbook templates, and integrations with most PSA and RMM tools. But at $29-39/user/month with a five-user minimum, the math gets uncomfortable really fast. Before onboarding charge, a 10-technician MSP is looking at $3,480-4,680/year in licensing alone. And the onboarding fee varies by tier. So expect to pay +$500-1,500. And you can't skip it, because they say it's for a better customer service, lol.
Since Kaseya acquired IT Glue, the pricing concerns have only grown. If you're evaluating alternatives - whether to cut costs, self-host your documentation, or escape the Kaseya ecosystem entirely - this might be helpful for you.
What to Look For in an IT Glue Replacement
Before comparing tools, know what matters for MSP documentation specifically:
Asset and configuration tracking. You need structured records for client networks, devices, credentials, and configurations - not just free-form wiki pages. This is what separates MSP documentation tools from generic knowledge bases like Confluence or Notion.
Password management. IT Glue's password vaulting is deeply embedded in most MSP workflows. Any replacement needs secure credential storage with access controls, or you'll end up bolting on a separate password manager.
PSA/RMM integrations. If your documentation platform doesn't talk to your ticketing and monitoring tools, technicians won't use it. Check integration depth, not just whether an integration exists.
Flexible asset types. Every MSP documents differently. Custom asset layouts, relationships between objects (this server runs these applications for this client), and the ability to extend the schema matter more than having 200 pre-built templates.
IT Glue Alternatives Compared
| Tool | Pricing | Self-Host | Open Source | Password Vault | PSA/RMM Integrations | Best For |
|---|---|---|---|---|---|---|
| IT Glue | $29-39/user/mo, 5-user min | No | No | Yes | Deep (ConnectWise, Datto, most RMMs) | MSPs committed to Kaseya stack |
| Hudu | $27-30/user/mo, no minimum | Yes | No | Yes | Good (ConnectWise, Datto, Halo, Ninja) | MSPs wanting self-hosting + polish |
| ITFlow | Free (self-hosted) | Yes | Yes (GPL) | Yes | Limited (API-based) | Budget MSPs willing to contribute |
| Passportal (N-able) | ~$18-25/user/mo | No | No | Yes (primary focus) | N-able ecosystem | MSPs in the N-able stack |
| Confluence | $6-12/user/mo | Data Center option | No | No (needs add-on) | Generic (Jira, Trello) | Internal IT teams, not MSPs |
| Notion | Free-$10/user/mo | No | No | No | Limited | Small teams, light documentation |
| Device42 | Custom pricing (expensive) | Yes (on-prem) | No | No | Enterprise (ServiceNow, Jira) | Enterprise IT, not typical MSP |
The Alternatives Worth Evaluating
Hudu
Hudu is the most mature and direct IT Glue competitor and the one most MSPs are switching to. The feature set overlaps significantly: asset management, password vaults, knowledge base articles, network documentation, and process checklists.
What makes Hudu different: $27/user/month (annual) with no user minimum and no onboarding fee. A 10-tech MSP saves roughly $2,000/year compared to IT Glue's Basic plan before factoring in that $545+ setup cost. Hudu also offers self-hosted deployment at the same price as cloud-hosted, which is unusual - most vendors charge a premium for on-prem.
The trade-offs: Hudu's integration library is growing but still narrower than IT Glue's. If you're deep in the Kaseya or ConnectWise ecosystem, check that the specific integrations you rely on exist and work well. Some MSPs report that Hudu's UI takes getting used to after years on IT Glue, though the learning curve flattens within a few weeks.
For more reviews, check out this thread.
ITFlow
ITFlow is the open-source option. Free, self-hosted, GPL-licensed. It covers the core MSP documentation needs: client records, asset tracking, contacts, credentials, network documentation, and even basic invoicing and ticketing.
The reality check: ITFlow is a community project. The feature set is solid for basic documentation but doesn't match IT Glue or Hudu in polish, integration depth, or advanced features like automated network discovery. You'll need to host it yourself (a small VPS works), and support comes from the community forum and GitHub issues.
Who it fits: solo MSPs or small shops (1-3 techs) who want to cut documentation costs to near zero and don't mind contributing back to the project. If you're running open-source tools like Snipe-IT for asset management and TacticalRMM, ITFlow fits the same philosophy.
Passportal (N-able)
If your primary use of IT Glue is password management, Passportal is worth a look. N-able's documentation and password management platform focuses heavily on credential security - automated password rotation, privileged access management, and SOC 2 compliance.
Pricing runs roughly $18-25/user/month depending on your N-able relationship and volume. The platform integrates tightly with N-able's RMM and other tools. Outside the N-able ecosystem, integration options are more limited.
The catch: Passportal's documentation features (knowledge base, asset tracking) are thinner than IT Glue or Hudu. If credentials are your primary concern, it's strong. If you need comprehensive documentation, you may end up running Passportal alongside another tool - which defeats the cost-saving purpose.
Useful MSP reviews are in this thread.
Confluence
Confluence shows up on every "IT Glue alternatives" list, and technically it can document anything. At $6-12/user/month, it's cheaper than IT Glue.
But Confluence isn't built for MSP documentation. There's no structured asset management, no password vaulting, no client segmentation, and no native PSA/RMM integrations. You'd spend weeks building templates and custom spaces to approximate what IT Glue gives you out of the box, and your technicians would still struggle to find things.
Confluence works for internal IT teams at mid-size companies. For MSPs managing 20+ clients with distinct networks, credentials, and configurations, it creates more problems than it solves.
Notion
Same story as Confluence, but with a better UI and worse enterprise controls. Notion is great for internal wikis and project documentation. It's not built for structured IT asset records, credential management, or multi-tenant MSP workflows.
At $10/user/month for the Business plan (or free for small teams), Notion makes sense as a supplement - meeting notes, internal processes, onboarding docs. As a primary MSP documentation platform replacing IT Glue, it falls short.
IT Glue Pricing Breakdown
Since pricing drives most of these migration decisions, here's what IT Glue actually costs for a typical MSP:
A 10-technician MSP on IT Glue Basic ($29/user/month) pays $3,480/year plus minimum $545 onboarding. First-year total: $4,025. Year two onward: $3,480.
The same team on Hudu ($27/user/month): $3,240/year with no setup fee. Savings: $785 in year one, $240/year ongoing - plus the self-hosting option if data sovereignty matters.
On ITFlow: infrastructure costs only. A $10/month VPS handles most deployments. Annual cost: ~$120. The gap is features and polish, not price.
The cost difference between IT Glue and Hudu isn't dramatic for larger teams. The real pain points driving switches are Kaseya's broader pricing trajectory, the five-user minimum hurting small MSPs, and the desire for self-hosting that IT Glue can't offer.
Which One Should You Pick?
Staying in Kaseya/ConnectWise: IT Glue's integration depth is hard to beat if you're using ConnectWise Manage, Automate, or other Kaseya tools. The premium is the cost of tight integration.
Best overall alternative: Hudu. Closest feature parity, cheaper, self-hosting option, no minimum user count. It's the path most MSPs migrating from IT Glue are taking.
Lowest cost, open source: ITFlow. Requires self-hosting and comfort with a community-supported tool. Best for small MSPs who value control over polish.
Password management focus: Passportal, especially if you're already in N-able's ecosystem.
Not recommended for MSPs: Confluence and Notion. They solve different problems. Use them for internal docs, not client documentation.
FAQ
How much does IT Glue cost per user?
IT Glue starts at $29/user/month (Basic), $34/user/month (Select), and $39/user/month (Enterprise). There's a five-user minimum and a one-time onboarding fee of $545-$1,485 depending on the tier. Annual billing only.
Is Hudu better than IT Glue?
Hudu matches most of IT Glue's core features at a lower price with no user minimum and no setup fees. It also offers self-hosting. IT Glue has deeper integrations, especially within the Kaseya ecosystem. For most MSPs switching, Hudu is the better value.
Is there a free alternative to IT Glue?
ITFlow is a free, open-source, self-hosted documentation platform for MSPs. It covers client records, assets, contacts, credentials, and basic ticketing. It's less polished than IT Glue but costs nothing beyond hosting (~$10/month for a VPS).
Can I self-host IT Glue?
No. IT Glue is cloud-only with no self-hosted option. If data sovereignty or self-hosting is a requirement, Hudu (commercial) and ITFlow (open source) both support self-hosted deployments.
What's the best IT Glue alternative for small MSPs?
Hudu for teams that want a polished commercial tool without IT Glue's five-user minimum. ITFlow for solo operators or very small teams comfortable with open source. Both support self-hosting and cost significantly less than IT Glue.
Does IT Glue have a free tier?
No. IT Glue requires a paid subscription with a five-user minimum. The cheapest entry point is $145/month (5 users x $29) plus onboarding fees.
Kristina Shkriabina
Kristina runs content, SEO, and community at Flamingo and OpenMSP. She spent years as a correspondent for Ukraine's Public Broadcasting Company before making the jump to tech. Now she covers MSP stack decisions and strategy. You can connect with her in the OpenMSP community or on LinkedIn.