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IT Glue Review: Great Docs, but Read the Contract Twice

An independent, MSP-focused review of IT Glue: 2026 pricing, features, real cost math, ratings, and how it stacks up against Hudu, plus a clear call on who it fits.

Kristina Shkriabina · Jul 10, 2026

1,413

Hudu Review for MSPs: Pricing, Features, and How It Compares to IT Glue

A practical Hudu review for MSPs: pricing, features, integrations, pros and cons, and how Hudu compares to IT Glue for IT documentation.

Kristina Shkriabina · Jun 10, 2026

3,022

IT Glue Alternatives for MSP Documentation

Best IT Glue alternatives compared for MSPs. Pricing, self-hosting, and open-source options that cut documentation costs without losing features.

Kristina Shkriabina · Apr 30, 2026

3,823

Frequently Asked Questions

About OpenFrame

What's included in OpenFrame? Does it integrate with my existing tools?

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.

How is OpenFrame different from other vendors?

Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.

Where is my data hosted?

In the cloud, on US soil. Your data stays stateside.

Is OpenFrame for MSPs or MSSPs?

Both. It's built for MSPs and MSSPs alike.

MSP AI Agents

Can AI Agents Really Close Tickets Without a Technician?

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.

How Much Can AI Agents Save an MSP?

On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.