Flamingo Blog.

Policy vs Procedure: Writing IT Policies People Follow

How policy, standard, procedure and guideline differ, how one IT rule splits across all four, why policies get ignored, and a one-page structure for writing the ones people follow.

IT Naming Conventions for Devices, Servers and Accounts

How to design an IT naming convention: the 15-character Windows limit, serial-, counter- and role-based patterns, what never to put in a name, account naming, and how to enforce and audit names.

What Are SOPs? Writing Standard Operating Procedures for IT

What SOPs are, how they differ from policies, runbooks and checklists, which IT tasks to document first, an eleven-part template, a worked onboarding example and how to keep SOPs current.

Network Assessment: A Checklist and the Tools MSPs Use

A network assessment checklist MSPs can run in a week: scope and rules of engagement, discovery from four sources, inventory with lifecycle dates, outside-in and inside-out security checks, performance measurement, the report format, and the tools for each job.