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OpenFrame v1.3.0 - Desktop App & Guide Mode

Version: 1.3.0

AI INTEGRATIONAPIDESKTOP APPFEATURE RELEASEMINGOMULTI-TENANTOPENFRAMEPLATFORM UPDATESSSO

MAJOR

Release Type

STABLE

Release Status

August 28, 2026

Release Date

Ilona Kozak

Ilona Kozak

Product Manager

OpenFrame v1.3.0 ships a native desktop app for Mac and Windows, giving techs one-click dashboard access, system tray alerts, and fast environment switching without hunting for a browser tab. Mingo Guide Mode gets a smarter, tool-based architecture that replaces the old routing model for more accurate context resolution, and conversations can now be linked and shared directly by URL. This release also adds per-tenant control to disable OpenFrame's built-in SSO, alongside a wave of infrastructure hardening and SOC2-related security work.

Features Added
1

  • OpenFrame Desktop App for Mac and Windows

    A native desktop application for the OpenFrame dashboard on Mac and Windows. Techs get one-click access without hunting for a browser tab, a system tray presence for alerts, and faster switching across client environments - complementing the Mingo mobile app so the same tech has the right tool at their desk and on the road.

Bugs Fixed
1

  • Fixed incomplete/incorrect Devices API responses

    Resolved an issue where the Devices API was returning incorrect or incomplete results, ensuring responses are now correct and complete.

Improvements
10

  • Mingo Guide Mode: tool-based source resolution (v2)

    Removed the previous routing model (Haiku) used to classify incoming requests. Guide Mode now resolves requests through additional tools directly, improving accuracy and reducing routing overhead.

  • Per-tenant option to disable OpenFrame SSO

    Added a configurable, tenant-level setting to disable OpenFrame's built-in SSO on the login page for tenants that prefer to rely solely on their own SSO providers (Google, Microsoft, Apple remain unaffected). Manageable from admin/tenant configuration.

  • Shareable, linkable Mingo chat conversations

    Every conversation now has a direct URL, so technicians can share a chat with a colleague or return to one referenced from an email or ticket via a conversation identifier passed as a URL parameter.

  • Updated onboarding flow with booking widget integration

    Refreshed onboarding logic and design, now integrated with the booking widget for a smoother setup experience.

  • Notifications for manually opened client chat tickets

    Added notifications when a ticket is manually opened via client chat, closing a gap where notifications previously only fired on interaction or reply.

  • API for external ticket creation in OpenFrame

    New API endpoint allowing external systems (compliance tools, monitoring, RMM integrations) to create tickets/alerts directly in OpenFrame, with support for title, description, priority, tags, device/tenant linking, API key authentication, and webhook-friendly payloads.

  • Simplified device archive and delete flow

    Removed the separate archive action in favor of a single delete flow. Deleted devices are retained in an Archive section for historical reference and cannot return to active status.

  • Script schedule offline behavior control

    Added the ability to choose whether a scheduled script is skipped or queued to run when a target device comes back online, giving MSPs explicit per-schedule catch-up control.

  • Observability stack upgrades

    Upgraded Mimir, Loki, Alloy, Prometheus configuration, mysql-exporter, and kube-state-metrics across shared and tenant clusters, plus new alerts for NATS.

  • SOC2-related security hardening

    Unblocked the KMS Security Command Center scanner, restricted Telepresence access via RBAC, and configured SCC with more aggressive detection and alerting rules.

Related Links

Github Release1.3.0
Ilona Kozak

Ilona Kozak

Product Manager

Hi! I’m Ilona, a General QA Engineer in the Product Engineering team. I help ensure our product is reliable, user-friendly, and built with quality in mind. I enjoy diving into details, improving processes, and working closely with teams to deliver the best possible experience for our users.

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Frequently Asked Questions

About OpenFrame

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.
Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.
Both. It's built for MSPs and MSSPs alike.
In the cloud, on US soil. Your data stays stateside.

MSP AI Agents

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.
ConnectWise AI is the umbrella for ConnectWise's AI features on the Asio platform: the Sidekick GenAI assistant and ConnectWise RPA. It handles ticket triage, sentiment analysis, AI-assisted scripting, and natural-language automation across PSA and RMM, delivered through the ConnectWise Pro package.

AI MSP

Most MSPs start with AI features inside their existing PSA, RMM, and ticketing systems rather than standalone products. Common categories include AI ticket triage, alert correlation, scripting assistants, and AI-native all-in-one platforms like OpenFrame that run intelligence across the whole stack.
Start with a readiness assessment, not a tool purchase. Confirm your ticket history is clean and your RMM, PSA, and monitoring systems connect. Then pick one high-volume, low-risk workflow, usually ticket triage, and pilot it on internal tickets before any client sees it.

Open Source ITSM

FreeITSM is a free, open-source IT service management (ITSM) platform with twenty modules, including ticketing, a CMDB, a knowledge base, business-process mapping, and an AI integration. It was built by Ed Mozley, an IT manager at a London law firm.