In September the team shipped a reworked identity-first OAuth/SSO flow, a new Incidents management tab, conversation compaction for Mingo dialogues, read-only billing info in the desktop app, and native background token/notification handling for mobile, together improving authentication consistency, incident response, chat performance, and mobile interactivity.
- Shipped: Reworked OAuth flow with identity-first SSO so 'Continue with Google/SSO' behaves consistently across sign-in and sign-up tabs, auto-detecting existing tenants or guiding new organization creation.
- Shipped: New Incidents tab in the sidebar listing incidents on managed devices, with search/filtering by organization, severity, and status.
- Why: These changes solve inconsistent login experiences across tabs and give teams a centralized way to triage, investigate, and act on device incidents.
- How: Incidents integrate directly with Mingo (pre-filled prompts from incident context), ticket creation (auto-filled from incident data), and assignment workflows; SSO discovery checks tenant/domain config to route to custom providers or default flow.
- Shipped: Added conversation compaction for Mingo dialogues (on-demand or from the dialogue list) using background watchers/subscriptions to track completion.
- Shipped: Desktop app now shows read-only billing information, redirecting to browser for plan upgrades/management; mobile app gained native token lifecycle management enabling interactive push notifications even when the app is closed.
- Result: Demoed working end-to-end: incident-to-ticket creation, Mingo session linking, and mobile notification approval flow (e.g. approving a knowledge base article request) all functioned correctly during the walkthrough.
