OpenFrame v1.2.27 - Reopen Tickets, Mingo Context, Smarter Notifications and Remote/Local Device Uninstall

Tickets can now be reopened from the same places a status change can happen: the Status dropdown, the Edit Ticket form, board drag-and-drop, Mingo, and Fae. Reopening restores the previous assignee by default (with notification) and supports a configurable on_reopen policy - keep previous assignee, unassign to triage, or reassign - so tickets never silently revert without accountability.

Technicians can now trigger a remote device uninstall from the dashboard without needing physical or local access to the device.

The device agent now coordinates its own removal during uninstall, cleaning up locally and deregistering from the platform automatically for a fully hands-off uninstall process.

Tech Required is now a manually selectable status both at ticket creation and while handling a ticket, matching every other status option. AI-created tickets continue to follow their existing automated status flow.

The context memory block above Mingo's message input now displays entities from the user's navigation history, similar to the assigned items block. Tapping the 'more' icon opens a dropdown listing all context memory entities, with the ability to remove individual items.

Notifications previously gave no indication of what actually happened, forcing users to open the app to find out. Notification bodies now populate with the real content - the message itself, ticket title, alert detail, or the specific action requested.

When Fae successfully resolves an issue, the ticket now closes automatically instead of sitting open and requiring manual review, eliminating inflated open-ticket counts from already-finished work.

Fixed an internal encoding error that caused image uploads to fail due to a byte encoding mismatch in payload handling.

Fixed a race condition where concurrent Stripe webhook events left a paid package option stuck in PENDING_ACTIVATION even though the subscription was active. Also addresses overdue-invoice debt policy handling.

Fixed an issue where customized Fae assistants briefly showed default OpenFrame branding before switching to the client's configured branding, tone, and greeting.

Fixed an issue where saved customization changes (branding, tone, escalation rules, actions) were not applied to the running system, leaving administrators uncertain whether changes worked without a reload.

Fixed an issue where Mingo referenced devices only by hostname, ignoring any nickname users had assigned, causing inconsistent device identification across the platform.

Fixed an issue where resolving a support issue in OpenFrame did not surface that resolution anywhere - end users weren't notified, technicians couldn't see status without opening the PSA, and service providers had no proof of completed work.

AI-Handling tickets now autoresolve as part of the broader shift to automatic ticket closure, removing the manual assignee step from that column and reducing unnecessary manual review.

Moving a ticket into 'Waiting for technician' (the approval flow) is now visually and behaviorally distinct from ordinary manual status changes, preventing accidental approval state changes.

The ticket status label was renamed for clarity and consistency with how AI-driven ticket handling is described elsewhere in the product.

Added contextual info hints for AI Handling, Tech Required, and Resolved statuses on the Trello view and ticket statuses page, mirroring the text from the status settings page.

The agent now detects hostname changes on the device after installation and reports them automatically, so the platform always reflects the current device name without requiring reinstallation.

Script executions triggered by Mingo now display a 'via Mingo' badge in execution history, distinguishing AI-initiated runs from manual or scheduled ones.

Added the ability to trigger device deletion from the dashboard, along with a new PENDING_DELETION status shown in the device list while removal is in progress.

The ticket board's drag layer was migrated to Pragmatic drag and drop, adding native drag imagery, accent-line drop targets, optimistic rendering, keyboard lift-and-move with screen-reader support, and per-lane auto-scroll.

Onboarding now shows a clear completed state - 'All steps complete' header and celebration banner with a primary CTA - shown once and committed automatically in the background.

Onboarding flow and design were updated, including integration with a booking widget for scheduling next steps.

Chat title generation now uses a dedicated model instead of the tenant's configured chat model, fixing failures on Opus 4.8 that caused titles to silently fall back to raw message text.

Token refresh now distinguishes refreshed, transient, and terminal failures so only a genuine auth rejection signs users out; rotation is now single-flight across tabs with timeout and retry handling to prevent unnecessary session drops.

Workloads now run under the restricted Pod Security Standard with non-privileged numeric UID/GID, pod- and container-level security contexts in Helm charts, and CI vulnerability scanning of images.

Added Grafana dashboards and alerts for Cloud SQL metrics, RMM functionality, and Kafka consumer lag, plus fixes to a MongoDB exporter issue in production.

The device installation command now carries the userId of the person who initiated it, allowing the backend to associate installations with the correct user upon registration.

The available devices list for scheduled scripts no longer shows devices in PENDING or ARCHIVED status.

Mingo now uses the device nickname as the priority reference when processing cards, improving consistency with dashboard naming.