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Frequently Asked Questions
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About OpenFrame
How is OpenFrame different from other vendors?
Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.
Where is my data hosted?
In the cloud, on US soil. Your data stays stateside.
Is OpenFrame for MSPs or MSSPs?
Both. It's built for MSPs and MSSPs alike.
MSP AI Agents
Can AI Agents Really Close Tickets Without a Technician?
Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.
How Much Can AI Agents Save an MSP?
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.
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