MSP360 Review for MSPs: Backup, RMM, Price

MSP360 is a backup-first platform with bolt-on remote monitoring and remote access, and its defining trait is a pricing model that trips up most buyers on the first quote. You pay a low per-workload license, then rent the actual storage separately from Wasabi, Backblaze, AWS, or Azure. Get that math right and MSP360 is one of the cheapest ways to protect client data with almost no lock-in. Get it wrong and the "cheap" backup line balloons the first month a client's image backups cross a few terabytes.

TL;DR: MSP360 for MSPs

• The call. MSP360 is a low-cost, low-lock-in backup platform for MSPs who want to bring their own storage; its RMM and remote access work but stay thinner than dedicated tools.
• Pricing. Licensing starts around $2.50 per workload per month, with storage billed separately by whichever cloud you pick.
• Best fit. MSPs who want flexible backup across Windows, macOS, Linux, VMs, and Microsoft 365 without signing a storage contract.
• Ratings. G2 4.5/5, Capterra 4.6/5, PCMag 4.0/5.
• Watch out. Edition and licensing complexity, a dated console, and slower restores on large image recoveries.

What MSP360 Is

MSP360 started life as CloudBerry Lab, and you still see "cloudberry" in old forum threads and a few product URLs. The company rebranded to MSP360 and built a multi-tenant, white-label suite aimed squarely at service providers. Today it covers more ground than the desktop backup tool it is often remembered as.

The core is MSP360 Managed Backup: file-level and image-based backup for Windows, macOS, and Linux, plus VMware, Hyper-V, and Proxmox virtual machines, SQL Server, and application-aware jobs. It runs from a central web console where you manage every client, push policies, and monitor jobs without touching each endpoint.

Around that core sit three more pieces. MSP360 RMM adds remote monitoring, patching, scripting, and alerting for the same endpoints. MSP360 Connect is remote access and remote support, competing with tools like Splashtop and ScreenConnect. MSP360 Explorer and MSP360 Drive are lighter utilities for browsing and mounting cloud storage directly. There is also dedicated backup for Microsoft 365 and Google Workspace mailboxes, drives, and SharePoint. That SaaS coverage matters more than teams expect. Microsoft and Google protect their own infrastructure, not your clients against an accidental deletion, a ransomware sync, or a departing employee wiping a mailbox before the offboarding ticket closes. MSP360 covers that gap from the same console as everything else, which keeps one more tool out of the stack.

The whole thing is white-label, so you can put your own brand on the console and the agent your clients see. For an MSP reselling backup as a managed service, that matters more than any single feature.

MSP360 Pricing and the BYOS Storage Model

Here is the part people misread. MSP360 licensing and MSP360 storage are two separate bills.

The license is what you pay MSP360. Managed Backup starts around $2.50 per workload per month, and annual commitments bring the per-unit number down. A "workload" is a protected endpoint, server, or VM, so 40 workstations and 10 servers is 50 workloads. RMM and Connect are licensed on their own per-endpoint or per-seat basis on top of that.

Storage is what you pay somebody else. MSP360 does not sell you gigabytes. It connects to the object storage you already control: Wasabi, Backblaze B2, Amazon S3, Azure Blob, Google Cloud, or your own MinIO. You bring the bucket, MSP360 writes to it. That is the "bring your own storage" model, and it is the single biggest reason MSP360 shows up on shortlists next to Veeam and Acronis.

Rough 2026 storage numbers help set expectations. Wasabi runs about $6.99 per TB per month with no egress fee. Backblaze B2 is close, around $6 per TB per month. Amazon S3 standard is far pricier at roughly $23 per TB per month before you add retrieval and egress charges. The provider you pick changes your economics more than the MSP360 license does. If you want a framework for choosing storage tiers and retention, our breakdown of MSP backup solutions walks through the trade-offs.

Prices move, so treat every figure here as a starting point and pull a live quote before you model a client. The structure is what stays constant: cheap license, separate storage, no bundled overage surprises as long as you understand both halves.

A Worked Storage-Cost Example

Numbers make the model concrete. Say you run backup for a 55-workload client: 50 workstations and 5 servers, with image-based backups landing around 10 TB in the cloud after compression.

The MSP360 license is 55 workloads times roughly $2.50, or about $137.50 per month. Storage on Wasabi at $6.99 per TB adds about $69.90 per month for 10 TB. Your total sits near $207 per month, and you keep full control of the storage account.

Compare that to an all-inclusive backup product that bundles storage and charges, say, $6 to $10 per device per month. At 55 devices, that is $330 to $550 per month with storage included. MSP360 wins on raw cost at this size, and the gap widens as data volumes stay flat while device counts grow.

The crossover comes when storage balloons. A client with heavy image retention pushing 50 TB pays about $350 per month in Wasabi storage alone, and the license barely moves. At that point the "cheap" license is a rounding error and your storage discipline, retention policy, and provider choice decide whether the margin holds. MSP360 rewards MSPs who manage storage actively and punishes set-and-forget.

Two variables move that number more than the sticker price. Retention is the first: a 30-day image history costs a fraction of a 12-month one, and a lot of MSPs over-retain out of habit rather than a client requirement. Egress is the second: Wasabi and Backblaze B2 do not charge to pull data out, but Amazon S3 and Azure do, and a full disaster recovery that restores several terabytes can hand you a surprise retrieval bill on the exact day the client is already unhappy. Model a real restore, not just steady-state storage, before you commit a client to a provider.

Managed Backup vs RMM vs Connect

MSP360 sells a suite, but the three products are not at the same level of maturity. Treating them as equals is the fastest way to be disappointed.

Managed Backup is where MSP360 earns its ratings. RMM is a reasonable add-on if you want one vendor for backup and light device management, but MSPs running large fleets usually pair MSP360 backup with a dedicated RMM. If you are weighing that decision, our comparison of the best RMM tools for MSPs lays out where each platform pulls ahead. Connect is a genuine value pick for remote support, priced to undercut the incumbents without trying to out-feature them.

What MSP360 Does Well

Storage flexibility is the headline strength. Because you own the bucket, you are never trapped in one vendor's cloud, and you can move a client from S3 to Wasabi to cut cost without re-architecting backup. That same flexibility keeps lock-in low, which is rare in this category.

Workload coverage is wide for the price. Physical Windows and Linux servers, macOS endpoints, Hyper-V, VMware, Proxmox, SQL Server, and cloud SaaS backup all run from one console. Few tools at this price protect that many surfaces.

The white-label console and per-tenant management make it practical to resell backup as a branded managed service, and the granular restore and image-based recovery options cover most real-world scenarios. For MSPs whose backup line has quietly become a commodity, MSP360 protects margin by keeping the underlying cost floor genuinely low.

Where MSP360 Falls Short

Licensing and edition complexity draw the most consistent criticism. Between backup types, endpoint classes, add-ons, and the split between backup, RMM, and Connect, quoting a client accurately takes more spreadsheet time than it should. New buyers routinely misjudge their first invoice, and it is almost always the storage half they forget.

The interface feels dated next to newer platforms, and reviewers note the web console can get busy when you manage many tenants. It is functional, not polished. Restore performance is the other recurring gripe: large image-based recoveries can take a while, which matters most on the exact day you need them to be fast.

RMM and Connect, while useful, are not reasons to leave a mature stack. If you already run a strong RMM, MSP360's version will feel like a step sideways rather than an upgrade. Buy MSP360 for backup, and treat the rest as optional.

What Real Users Say

The aggregate scores are consistently positive. On G2, MSP360 Backup holds 4.5 out of 5, and on Capterra it sits at 4.6 out of 5 across roughly 245 reviews. PCMag's editorial team scored it 4.0 out of 5 and rated it "Excellent" in their hands-on review.

Read past the star average and the themes line up with the pros and cons above. Reviewers praise the cost, the storage freedom, and the range of supported workloads. The complaints cluster around pricing clarity, the console's age, and restore speed on big jobs. It is a well-liked product with a specific, known set of rough edges, not a tool with hidden landmines.

Lock-In and Migration

Because MSP360 writes to storage you own, leaving is less painful than with a bundled-cloud competitor. Your backup data already sits in your Wasabi or S3 bucket, under your account, in a documented format. Switch backup vendors and you are not extracting terabytes from a proprietary cloud on the incumbent's timeline and egress schedule. That is a genuine strategic edge that rarely shows up in a feature grid.

The flip side is honest to state: MSP360's agent and metadata still tie the restore workflow to MSP360 while you run it. The storage is portable, the orchestration less so. In practice, migration means standing up the new tool, re-seeding backups, and running both in parallel until the old retention windows age out. Cleaner than most, not free. For an MSP weighing a multi-year backup commitment, low storage lock-in lowers the switching cost enough that MSP360 is a safe first move even if you are not sure it is your last. Compare that to a BCDR appliance vendor where the data, the hardware, and the contract all pull in the same direction and leaving means eating all three at once.

MSP360 Alternatives: Veeam, Acronis, and Datto

MSP360 rarely gets evaluated alone. The three names that come up most are Veeam, Acronis, and Datto, and each sits at a different point on the cost-versus-integration line.

If your priority is the lowest possible cost and freedom to move storage, MSP360 is hard to beat. If you want instant recovery and a hardware-backed BCDR story with a single throat to choke, Datto's bundle earns its premium. Veeam suits VM-heavy environments that need depth, and Acronis appeals to MSPs who want backup and endpoint security from one vendor and will accept storage lock-in for the convenience. The core split stays the same across all three: bundled convenience versus BYOS control.

MSP360 vs the All-in-One Consolidation Path

There is a bigger question hiding behind any single-tool review. MSP360 solves backup well and adds two decent extras, but it is still one more login in a stack that, for many MSPs, has quietly grown to eight or ten vendors. Backup here, RMM there, PSA somewhere else, remote access in a fourth tab.

That sprawl is the real cost, and it does not show up on any one invoice. It shows up in the time your techs lose switching context and reconciling data that never quite matches across tools. Before you add or renew any single product, it is worth running a stack audit to see what you are paying across the whole toolchain, not just per line item.

This is where the consolidation model comes in. Flamingo is an AI-native all-in-one MSP and IT platform that pulls RMM, remote access, and native PSA into one system, with PSA included rather than bolted on from a third party. The pitch is not that it out-features every point tool on day one; it is that one AI-native platform with no vendor lock-in removes the tab-switching tax that a fragmented stack quietly charges every day. MSP360 is a fine choice for backup specifically. Whether backup should stay a separate vendor at all is the question consolidation forces.

Who MSP360 Is For

The fit is clear once you know what you are buying. MSP360 is a strong pick if you match this profile:

• You want the lowest defensible cost on client backup and you are comfortable managing object storage yourself.
• You need broad workload coverage, from Linux servers to Microsoft 365, without a storage contract.
• You value low lock-in and the freedom to move data between clouds as prices change.

Look elsewhere if you want instant, appliance-backed recovery with a bundled cloud and minimal storage management, or if you are shopping for a top-tier RMM first and backup second. MSP360 is a backup platform that happens to offer more, not an everything platform that happens to do backup.

Price out the storage before you price out the license. That one habit is the difference between MSP360 being the cheapest backup on your roster and the surprise line item a client questions in month two.