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Privileged Access Management: The MSP Guide the Vendors Didn't Write

What privileged access management covers, how it differs from IAM, PIM, and EPM, and how MSPs pick multi-tenant PAM tooling without buying shelfware.

Vladislav Marchenko · Sep 16, 2026

Endpoint Privilege Management: The 2026 Guide for MSPs and IT Teams

What endpoint privilege management is, how it differs from PAM and UEM, what Intune EPM costs in 2026, and a rollout order that removes local admin rights without burying the helpdesk.

Kristina Shkriabina · Sep 14, 2026

Keeper Security for MSPs: The Password Manager That Doubles as PAM

An MSP-focused review of Keeper Security: zero-knowledge encryption, KeeperPAM privileged access, the multi-tenant admin console, real pricing, and how it fits across a managed client base.

Kristina Shkriabina · Jun 29, 2026

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Frequently Asked Questions

About OpenFrame

What's included in OpenFrame? Does it integrate with my existing tools?

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.

How is OpenFrame different from other vendors?

Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.

Where is my data hosted?

In the cloud, on US soil. Your data stays stateside.

Is OpenFrame for MSPs or MSSPs?

Both. It's built for MSPs and MSSPs alike.

MSP AI Agents

Can AI Agents Really Close Tickets Without a Technician?

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.

How Much Can AI Agents Save an MSP?

On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.