Flamingo

A Live Roadmap Your Users Can Actually Vote On

Tuesday 12 May
14:34
11:57
Video Episode

Roadmap and delivery management. Our product roadmap is public. Users can see what we're building, vote on features, and track what shipped. Behind the scenes it's synced to our project management system so votes from the community feed directly into sprint priorities. We also track every bug fix and enhancement with live status updates, and coordinate across a global team through the same tool.

FLAMINGOINTEGRATIONPLATFORM UPDATESPRODUCT MANAGEMENT
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Frequently Asked Questions

AI Safety

It can be, with governance. Keep a human in the loop on high-risk actions, log every automated step for audit, and choose platforms that keep your data yours with no vendor lock-in. Pilot on internal data first so you catch issues before client systems are involved.

AI MSP

Set a baseline before rollout, then track tickets closed per technician, mean time to resolution, percentage of tickets resolved with no human touch, technician hours reclaimed, and cost per ticket. AI-driven automation commonly cuts operational cost per ticket by 25 to 40%.

MSP AI Agents

Yes, for low-risk categories. MSPs report 10% to 25% of tickets closed without a tech opening them, covering password resets, MFA enrollment, and known installs. Anything needing judgment or touching production data still escalates to a human.
Deployment data on five-person service desks shows $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Savings come from reclaimed capacity, not headcount cuts.

AI for MSPs

AI decouples revenue from headcount. When automation handles routine work, labor costs grow slower than revenue, so margins expand as you scale. The 2026 Kaseya report found 53% of MSPs already automate ticketing, patching, and monitoring to protect margin.

IT Documentation

It depends on the shop. Hudu wins on transparent pricing, no five-user minimum, and self-hosting at no premium. IT Glue wins on a longer track record and broader PSA integrations. Small MSPs often pick Hudu; Kaseya-heavy shops lean IT Glue.
Yes. Hudu has more than 40 integrations, including ConnectWise PSA, Autotask, HaloPSA, Syncro, and Kaseya BMS on the PSA side, plus NinjaOne, Datto RMM, and Atera for RMM. Its native PSA list is smaller than IT Glue's, so confirm yours is covered.

Open Source PSA

ITFlow bundles client documentation, asset and license tracking, an encrypted password vault, ticketing with a client portal, and billing with quotes, invoices, recurring billing, and Stripe. It also ships a REST API for connecting an RMM or CRM.

Endpoint Security

On July 19, 2024, a faulty Falcon sensor content update crashed roughly 8.5 million Windows machines worldwide, causing blue screens. It was a bad configuration update, not a breach. CrowdStrike has since added staged rollout and content update controls so admins can stagger updates.
Yes. GravityZone offers integrations for ConnectWise, Datto RMM, N-able, Kaseya VSA, NinjaOne, and Atera, plus an API. The integrations ease deployment, but GravityZone stays a separate security console rather than consolidating your stack.