OpenFrame Gen1 is Here

OpenFrame v1.0.20 - Platform Stability & AI Enhancements

Version: 1.0.20

AI AGENTSMINGOMSPOPENFRAMEPLATFORM UPDATESRMM

MINOR

Release Type

STABLE

Release Status

August 3, 2026

Release Date

Michael Assraf

Michael Assraf

Founder and CEO

OpenFrame v1.0.20 delivers a broad set of stability improvements, AI-powered workflow enhancements, and foundational platform upgrades across the entire stack. This release focuses on hardening the update pipeline, resolving critical agent and device management issues, and significantly improving the Mingo AI assistant experience. Technicians benefit from smarter onboarding automation, improved policy testing tools, and a more polished, consistent UI across all surfaces.

Features Added
13

  • Mingo Sidebar: My/All Chats Toggle

    A new two-state toggle above the Mingo chat list lets technicians switch between their own conversations (My Chats) and all tenant-wide dialogs (All Chats). The selection persists across sessions for a consistent workflow.

  • Mingo Sidebar: Persistent Chat List Panel

    The Mingo sidebar now displays the chat list as a persistent left panel alongside the main chat window, allowing technicians to switch between conversations without closing the current chat.

  • Force Restart Event for Specific Tools

    A new server-side force restart event can now target a specific integrated tool (Mesh, Fleet, OpenFrame client, etc.) on a device, enabling remote restart of a stuck or misbehaving tool without restarting the entire agent.

  • Reboot Device Quick Action on Devices Screen

    A 'Reboot Device' option has been added to the quick actions menu on the Devices screen. Technicians can trigger a remote reboot directly from the device list with a confirmation prompt to prevent accidental reboots, and device status updates in real time.

  • Policy Quick Query for Device

    A Quick Query button on the Policy Details page allows users to run the policy's query inline against a specific device. The query syntax is pre-filled and editable, enabling fast live diagnostics without leaving the policy view.

  • Run Policy Query Live Against a Device

    From the Policies screen, users can now run a policy's query live against a selected device on demand to see exactly what is failing, eliminating the need to recreate queries in a separate tool.

  • Drag and Drop Reordering for Quick Actions

    Quick actions in the AI Settings editor for both AI Assistant (Fae) and Mingo can now be reordered via drag and drop. The saved order is persisted and reflected in the chat empty-state chips.

  • Mobile SSO Auth Pipeline

    End-to-end mobile SSO login is now supported via system browser (ASWebAuthenticationSession), replacing the embedded WKWebView approach blocked by Google and Microsoft. Includes tenant discovery domain response, devTicket scoping, Redis store, and AASA configuration.

  • Block Registration with Disposable and Privacy-Focused Email Providers

    Registration is now blocked for known disposable and privacy-focused email provider domains (e.g. Guerrilla Mail, Mailinator, ProtonMail, Tutanota). A clear error message is shown when a blocked domain is used.

  • Per-Customer Settings

    Customer-level settings can now be configured individually, enabling more granular control over behavior and configuration on a per-customer basis.

  • Guardrails Per Customer

    Per-customer guardrails configuration has been implemented, allowing MSPs to define and enforce specific operational boundaries for individual customers.

  • Client Self-Deactivation on Unrecoverable Backend Responses

    When a tenant is deleted and the gateway returns terminal responses (e.g. 410 Gone), the client now recognizes these states, applies exponential backoff, and enters a self-deactivation flow - stopping all outbound calls and attempting self-uninstall.

  • SaaS Tenant Client Assets Token

    Added client assets token support for SaaS tenant configurations, enabling secure asset delivery scoped to individual tenants.

Bugs Fixed
10

  • Mingo Listed Archived Scripts Instead of Active Only

    Mingo was returning scripts regardless of status, causing archived scripts to appear alongside active ones. The query-level filter now ensures only ACTIVE scripts are listed, keeping pagination and counts correct.

  • AI Assistant Chat Blocked Machine Restart on Mac

    When the AI assistant chat was open, it prevented macOS from restarting or shutting down, causing the system to hang or prompt the user. The app now handles system shutdown signals correctly without blocking.

  • Last Activity Filter Not Working on Customers Page

    The 'Last activity' filter on the Customers page had no effect on displayed results. The filter now correctly filters the customer list based on the selected last activity criteria.

  • Page Refreshed When Searching on Scripts Page

    Typing in the search field on the Scripts page triggered a full page refresh, resetting scroll position and active filters. Search now filters results in-place without a full page reload.

  • Null First/Last Name for Users Registered via Microsoft SSO

    Users registering or logging in via Microsoft SSO had their first and last names stored as null due to incorrect parsing of Microsoft ID token claims. Name fields are now correctly populated from given_name and family_name claims.

  • NAT Address Displayed Instead of Friendly Device Name

    On some machines behind NAT, the device name was displayed as the NAT address instead of the actual hostname or friendly name. All devices now correctly display their friendly name.

  • Duplicate Device Created When Upgrading Client Older Than 0.9.6

    Upgrading a client older than 0.9.6 caused a duplicate device to be created on the backend instead of reinstalling the existing one, due to missing persisted machine-info store in older versions. The upgrade path now correctly identifies and reinstalls the existing device.

  • Test Run and Run Now Buttons Active Without Selected Devices

    The 'Test Run' and 'Run Now' buttons on the policy page were clickable even when no devices were selected. Both buttons are now disabled when no devices are selected, with an explanatory tooltip.

  • Mesh Deadlock Issues Causing Agent Hangs

    Mesh server instances were experiencing deadlock conditions causing agents to hang or become unresponsive. The root cause related to concurrent connection handling has been identified and fixed, with additional logging added to catch recurrence.

  • Chunk Processing Issue Causing Incomplete Operations

    Chunks were not being processed correctly, potentially causing data loss or incomplete operations. The root cause has been identified, fixed, and logging/monitoring added to prevent silent failures.

Improvements
27

  • OpenFrame CLI Signed for macOS and Windows

    The OpenFrame CLI is now code-signed using Mac Developer and Azure Windows keys, matching the signing process used for the OSS tenant and improving trust and installation reliability on both platforms.

  • Grafana Shared Dashboards Restructured for Compact View

    All Grafana shared dashboards have been restructured for a more compact view, with the overall overview dashboard reorganized for improved readability and navigation.

  • Client Update Prioritized Before Tool Updates

    The OpenFrame client (core agent) update is now guaranteed to complete before any tool updates (Mesh, Fleet, etc.) begin, ensuring the base client is on the correct version before dependent tools are updated.

  • Cascade Update Process Migrated to Ratchet Approach

    The cascade update process now uses a ratchet approach - each entity records the last-applied version, and updates only move forward, preventing redundant or out-of-order updates when multiple changes happen in quick succession.

  • Title Block Responsive Button Layout

    The title-block component now wraps action buttons to a second row only when the title is long enough to cause overflow. Short titles keep buttons inline on the same row on both desktop and tablet.

  • SSO Buttons Moved to Initial Login and Sign Up Screens

    Google and Microsoft SSO provider buttons are now visible on the initial login and sign up screens, removing the extra 'Continue' step and allowing users to choose SSO login immediately on page load.

  • Redirect to Onboarding After Login if Not Completed

    Users who have not completed or skipped onboarding are now automatically redirected to the onboarding flow after login instead of landing on the dashboard, ensuring a smoother first-run experience.

  • Autocomplete Onboarding Steps Already Completed

    The onboarding flow now checks the current account state on load and automatically marks steps as complete if the underlying actions have already been performed (e.g. customers exist, devices added), avoiding redundant re-completion.

  • Centralized Typed Registry of Internal App Routes

    A single source of truth for navigation has been introduced. Paths, dynamic IDs, and query parameters (tabs, filters) are now type-checked, eliminating hand-written path strings scattered across the app.

  • Align Empty State with New Ask Mingo Section

    Empty states across relevant pages have been updated to align with the new Ask Mingo section design, ensuring consistent layout, copy, and call-to-action patterns.

  • Dashboard Aligned with Design and DashboardCard Component Reused

    The main dashboard layout has been realigned with the latest design specs. Ad-hoc card implementations have been replaced with the shared DashboardCard component, fixing spacing, sizing, and styling inconsistencies.

  • Fonts and Typography Fixed Across the System

    Font sizes and typography have been corrected across all tables, page headers, search inputs, dashboard sections, and device views to match design specifications and improve visual consistency.

  • Guide Mode Hub Integration Removed from Mingo Sidebar

    The guide mode hub integration has been removed from the Mingo sidebar. Related components, routes, and API calls have been cleaned up with no dead code or broken references remaining.

  • Native Scrollbars Restored - Custom Scrollbar Removed

    The custom OverlayScrollbars implementation has been removed across the platform. All pages and containers now scroll natively using scrollbar-width: thin and scrollbar-color from ODS design tokens, eliminating layout jumps caused by custom track styling.

  • QuickActionWall: Fixed Brick-Row Distribution and Layout

    The QuickActionWall component now distributes chips evenly across brick rows before padding, caps agent surface row counts correctly, and adapts the per-row pad target to the measured container width.

  • Dashboard Loading Skeletons Updated and Page Jumps Fixed

    Loading skeletons on the main dashboard (Devices, Tickets, Customers overviews) have been updated and layout/page jumps caused by content shifting when data loads in have been resolved.

  • Tool Uninstall Command Bounded with Timeout and Output Streaming

    The tool uninstall command now has a configurable timeout and streams stdout/stderr output in real time. Timeout expiry is handled gracefully - the process is killed and the failure is reported clearly.

  • Log Details Moved to Log Preview Panel

    Log detail information has been migrated into the log preview panel, allowing users to access full log context directly from the logs list without navigating to a separate details view.

  • Redirect to 'Check Your Email' Page After Email Registration

    After successful email registration, users are now redirected to a 'Check your email' confirmation page with clear instructions to check their inbox, replacing the previous behavior of staying on the registration screen.

  • Tool Launch-Failure Log Spam Throttled in openframe-client

    The supervision loop in openframe-client now throttles repeated log entries when a managed tool's binary is missing, preventing log flooding (previously ~45 lines/min per broken tool) that was exhausting the Loki export window and obscuring other issues.

  • Policy Testing UI Updated

    The test button has been moved directly below the policy query syntax input. Clicking it reveals an inline block with a device selector, start time, execution timer, and Run Test, Stop Test, and Test Again action buttons.

  • Monitoring: Default Empty States for Policy Devices Table and Query Assigned Devices Tab

    The Devices table on policy details and the Assigned Devices tab on query details now display the standard table empty state (device icon, 'No devices assigned' title, hint line) instead of a plain one-line message.

  • WebView Installation Check Added to Client Doctor Diagnostics

    The client doctor diagnostics now include a check for WebView installation, reporting the detected version (or absence) and flagging a clear pass/fail status for the WebView requirement.

  • Unified Header Component Across All Projects

    The header component has been consolidated into a single shared implementation in the ODS shared library. All projects now use the unified header, eliminating visual inconsistencies and duplicated code.

  • Tactical RMM Repositories Archived and Images Removed

    All TacticalRMM-related repositories have been archived and associated container images removed following the migration to OpenFrame's own RMM platform.

  • Rust Project Tests Restructured to Best Practice Module Layout

    All tests in the Rust project have been moved into the test module following the idiomatic Rust best practice structure for improved maintainability and discoverability.

  • Test Configurations Extended to Support Pipeline Defaults

    Test configurations now support default settings at the test-pipeline level. Pipelines can inherit defaults with per-pipeline or per-test overrides, with defined precedence rules and validation for default values.

Michael Assraf

Founder and CEO

Hey everyone, I'm Michael - founder and CEO of Flamingo. Before this, I built Vicarius, a cybersecurity company focused on vulnerability remediation, where I raised over $60M in funding. Working closely with service providers through that journey, I saw firsthand how MSPs were losing money to vendor payouts and inefficient systems - and that's when the idea for Flamingo clicked. I set out to build an open-source platform that dramatically increases MSP margins while helping them deliver better service to their clients.

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Frequently Asked Questions

About OpenFrame

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.
Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.
Both. It's built for MSPs and MSSPs alike.
In the cloud, on US soil. Your data stays stateside.

MSP AI Agents

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

AI MSP

MSPs use AI to triage and route tickets, cut alert noise, schedule patches, assist L1 security work, and draft client reports. Kaseya's 2025 benchmark found 30% already use it to eliminate tedious tasks, with ticket triage the most common starting point.
Most MSPs start with AI features inside their existing PSA, RMM, and ticketing systems rather than standalone products. Common categories include AI ticket triage, alert correlation, scripting assistants, and AI-native all-in-one platforms like OpenFrame that run intelligence across the whole stack.
Start with a readiness assessment, not a tool purchase. Confirm your ticket history is clean and your RMM, PSA, and monitoring systems connect. Then pick one high-volume, low-risk workflow, usually ticket triage, and pilot it on internal tickets before any client sees it.
Automate high-volume, low-risk tasks first. Ticket triage and alert noise reduction top the list because they run constantly and a human still resolves the underlying issue. Save security approvals, billing changes, and client-facing actions for later, always with a human in the loop.