Flamingo Blog.

The Future of AI in MSP Business: What Changes for Owners and IT Teams

Kaseya's 2026 survey of more than 1,000 MSPs ranks AI and automation as the top client need (48%) while 13% earn meaningful revenue from it, and 53% already automate ticketing, patching and monitoring. Read it for the endpoints-per-technician math, the four questions in-house IT teams can ask a provider, and a 12-month plan.

AI Agents for MSPs and IT Teams: What They Run in Service Delivery

Kaseya's 2026 survey found 53% of MSPs already use AI on ticketing, patching and monitoring, yet more than half have automated only about a quarter of their work. Inside: the ROI math on 800 tickets a month, a five-question buying checklist, and a shadow-mode rollout that protects SLAs for MSPs and in-house IT teams.

What Is IT Operations Management (ITOM)?

Maps ITOM's ten core functions to the ITIL 4 practices behind them, compares in-house, co-managed and MSP-run IT operations, and adds criteria for choosing ITOM software, sourced downtime and salary figures, and the two numbers that show whether AIOps is working.