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Showing 1-4 of 4 posts• Sorted by publication date

Network Level Authentication and RDP Security

Network Level Authentication and RDP Security

Network level authentication makes Remote Desktop check credentials before it builds a session. How NLA works, why BlueKeep made it matter, how to enforce it with Group Policy, what its errors mean, and the RDP hardening that has to sit around it.

Dmytro Koval · Oct 1, 2026

RDCMan: Setup, Security Risks and Alternatives

RDCMan: Setup, Security Risks and Alternatives

What RDCMan (Remote Desktop Connection Manager) is, its 2020 retirement and 2021 return, how to set up groups, inheritance and credential profiles, where saved passwords put you at risk, and which alternatives teams move to.

Dmytro Koval · Sep 30, 2026

What Is Port Forwarding? How It Works, and When to Skip It

What Is Port Forwarding? How It Works, and When to Skip It

What port forwarding does, how a router sends outside traffic to one device, why exposed remote services like RDP are a leading way into business networks, UPnP, safer remote access options, and how to audit what is open today.

Kristina Shkriabina · Sep 29, 2026

Chrome Using Too Much Memory? Fix One PC, Then the Fleet

Chrome Using Too Much Memory? Fix One PC, Then the Fleet

Why Chrome uses so much memory, how to find the tab or extension responsible with Chrome's Task Manager, and how to push Memory Saver, tab exceptions and extension allowlists to every PC with Chrome enterprise policies.

Vladislav Marchenko · Sep 29, 2026

Frequently Asked Questions

About OpenFrame

What's included in OpenFrame? Does it integrate with my existing tools?

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.

How is OpenFrame different from other vendors?

Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.

Where is my data hosted?

In the cloud, on US soil. Your data stays stateside.

Is OpenFrame for MSPs or MSSPs?

Both. It's built for MSPs and MSSPs alike.

MSP AI Agents

Can AI Agents Really Close Tickets Without a Technician?

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.

How Much Can AI Agents Save an MSP?

On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

Still deciding?

Ask Mingo answers from our docs and customer stories.