Secure Tokens Commits to 100% Migration After Ditching Vendor Lock-In with OpenFrame

Stephen Garriques runs Secure Tokens, managing a few hundred endpoints across small and medium businesses in multiple verticals. After years of frustration with traditional RMM platforms and their vendor lock-in, Stephen discovered OpenFrame and saw it as the modern alternative he'd been searching for. The deployment was seamless and he's now committed to migrating 100% of his endpoints to OpenFrame within the year. For Stephen, OpenFrame offers the best of both worlds: enterprise-grade open-source tools packaged in a unified platform, without the vendor tax or multi-year contracts that plague the industry.

Stephen's journey through the MSP tool landscape had been frustrating. Traditional RMM platforms like those from established vendors came with significant baggage: multi-year contracts, per-endpoint pricing that climbed with every new client, and legacy codebases that made the user experience feel dated and clunky. Script execution was hit or miss, and he found himself building a patchwork of different tools – each excellent at one thing but requiring constant "duct-taping" to work together.

The bigger problem? These legacy vendors weren't innovating. They were focused on acquisitions and market consolidation rather than improving the experience for MSPs. As Stephen put it, they'd become "so big and so massive that they don't really care about rethinking the experience." Meanwhile, he knew that mature open-source solutions existed that could do the job better – but most MSPs didn't have the time or technical expertise to implement them on their own.

Stephen had already started building his own in-house solutions using open-source tools, but he was essentially recreating the wheel. He needed a platform that could take those same powerful open-source technologies and make them accessible without the implementation overhead – all while avoiding the vendor lock-in he'd grown tired of.

OpenFrame delivered exactly what Stephen had been searching for: a modern platform built on mature open-source tools, packaged in a way that eliminates the implementation complexity. Deployment was remarkably fast – Stephen describes it as taking "next to no time" to get up and running. He simply deployed the agents and everything showed up in OpenFrame, ready to manage.

What set OpenFrame apart wasn't just the technology – it was the philosophy. Unlike legacy vendors locked into rigid pricing models and multi-year contracts, OpenFrame offered a "grow as you grow" approach that made sense for his business. There were no minimum endpoint commitments or vendor lock-in traps.

Stephen was particularly impressed by the platform's approach to consolidation. Rather than forcing MSPs to juggle multiple disconnected tools, OpenFrame integrates key capabilities into a single unified interface. It takes the best open-source solutions – the kind Stephen had been trying to implement himself – and makes them accessible without requiring deep technical expertise to manage.

The AI capabilities through Mingo also caught Stephen's attention. While he hasn't had extensive time with the AI features yet, he sees significant potential for automating general endpoint maintenance and reducing the time spent on repetitive, low-level tasks, freeing up his team to focus on higher-value work.

• 100% migration commitment: Stephen plans to fully migrate all endpoints to OpenFrame within the year, phasing out his current RMM platform entirely

• Instant deployment: Agent deployment was seamless with zero blockers – up and running in almost no time

• Vendor lock-in eliminated: No more multi-year contracts or escalating per-endpoint pricing that eats into margins

• Stack consolidation: Moving from a patchwork of disconnected tools to a unified platform that brings enterprise-grade open-source capabilities together

• Cost reduction pathway: OpenFrame enables Stephen to consolidate vendors and significantly reduce his overall tool spend

• Future-ready architecture: The platform's open-source foundation and AI capabilities position his business for continued growth without the technical debt of legacy systems

• Easy sell for other MSPs: Stephen sees OpenFrame as an "easy sell" and believes the platform is already close to being a no-brainer for small and medium-sized MSPs looking for a modern alternative