Flamingo Blog.

A clear-eyed review of Microsoft Defender XDR for MSPs: top-tier detection, a tangled license model, and a multi-tenant gap Microsoft never puts on the invoice. Who it fits, and who should look elsewhere.

An independent review of Sophos XDR for MSPs: how the cross-product detection tier works, what it costs, where it beats plain EDR, and who should skip it.

A laconic, vendor-neutral blueprint for wiring an AI agent across your RMM and helpdesk: webhook vs API, the six-step alert-to-ticket pipeline, de-dupe and least-privilege auth, and where it all heads next.

A field comparison of ConnectWise AI (Sidekick and RPA on Asio) against other MSP AI agents, with real community wins from Flamingo's Mingo and Fae, and a framework for telling an assistant from an agent.