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Insights on open-source MSP solutions, AI automation, and the future of managed services.

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MSPs vs. MSSPs: Navigating the Differences Between IT and Security Providers

MSPs vs. MSSPs: Navigating the Differences Between IT and Security Providers

As businesses grow and evolve, their needs for IT and security services also change. Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) are two distinct types of providers that cater to these needs. While they may appear similar on the surface, their roles and areas of expertise are fundamentally different. Here’s a breakdown of what sets MSPs and MSSPs apart, helping you make an informed choice for your organization.

Michael AssrafMichael Assraf · Nov 5, 2024
1,962
MSP Cost Optimization: Cut Vendor Expenses by 35% in 90 Days

MSP Cost Optimization: Cut Vendor Expenses by 35% in 90 Days

Complete guide to MSP vendor cost optimization with proven strategies to reduce expenses by 35% in 90 days. Includes Service Leadership INDEX benchmarks showing 8% vs 18% profit margins, real case studies, 90-day implementation roadmap, and ROI calculator. Learn how top MSPs achieve best-in-class margins through strategic vendor consolidation, contract optimization, and technology stack rationalization.

Michael AssrafMichael Assraf · Jun 29, 2025
2,817

Frequently Asked Questions

blog

About OpenFrame

Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.
In the cloud, on US soil. Your data stays stateside.
Both. It's built for MSPs and MSSPs alike.

MSP AI Agents

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

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